Supervisor, Quality Assurance Job at Bombardier (Windsor Locks)

Job Description

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Job Responsibility

Adhere to General Work Requirements
Supervise assigned employees and areas, including conducting performance reviews, providing feedback, supporting professional development, and making personnel decisions (e.g., hiring, termination, disciplinary actions, and salary adjustments)
Lead, guide, and coach aircraft inspectors involved in heavy maintenance, line maintenance, and quality control/inspection activities
Assign inspectors to aircraft, parts, and NDT inspections based on individual qualifications, skills, and experience
Conduct verbal and written tie-in/turnovers to communicate work status and progress
Provide inspector training and certification, including classroom instruction, on-the-job training (OJT), testing, and issuing return-to-service authorization letters
Develop, manage, and maintain written procedures for the qualification and certification of NDT personnel
serve as the certifying authority
Review and resolve complex or disputed write-ups, including escalation to higher authority when needed
Oversee regular audits of aircraft records and logs to ensure compliance with all applicable Federal Aviation Regulations (FARs)
Manage the aircraft records filing system, including but not limited to aircraft flight logs, airframe and engine log books, component and delivery records, airworthiness certificates, airworthiness directives (ADs), and radio licenses
Act as a point-of-contact for customers, including FAA representatives, regarding maintenance operations, compliance, and conformance issues
Review, recommend, and implement changes related to aircraft maintenance, including OEM recommendations, service bulletins, and FAA ADs. Evaluate and update technical operations manuals such as minimum equipment lists (MELs), maintenance procedures, and quality policy manuals
Serve as acting QA Manager in the absence of the QA Manager, as required by the assigned site
May serve as the primary FAA contact and manage relationships with regulatory agencies as applicable to the assigned location

Requirements

Airframe and Powerplant (A&P) certification
Typically 6+ years of experience in quality assurance within aerospace industry, which must include 2+ years of supervisory or lead experience either in corporate aircraft maintenance or quality
Working knowledge of aircraft maintenance and inspection procedures
Working knowledge of applicable Federal Aviation Regulations, including but not limited to, part 21, 25, 43, 65, 91, 121, 135, and 145
Planning and organizational skills necessary to plan, prioritize, and coordinate workload of assigned employees within a multiple project setting
Interpersonal skills necessary to develop and maintain effective working relationships with our customers, regulatory agencies and representatives, suppliers, and all levels of management team and other departments and sites throughout Bombardier Aerospace
Working knowledge of computer skills including but not limited to SAP, Lotus Notes, Microsoft Office software (Work, Access, Excel and PowerPoint)
Demonstrated leadership to train employees in the performance of duties in area of specialization
Strong verbal and written communication skills
Effective presentation skills
Proficient in delivering training and evaluating curriculum and instructional materials

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

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Supervisor, Quality Assurance

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