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Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team. At Mulberry our Supervisors are called 'Team Leads' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to to play your part in our 'Back to the Mulberry Spirit' strategy. This position is for 20 hours per week Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent.
Job Responsibility:
You will always be Customer focused
You will nurture a welcoming and fun environment for your customers and team
You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also
You will be culturally connected
you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers
You will develop and maintain key customer relationships using instore CRM tools to support you and your team
You will help to develop the best team
You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration
You will create a culture that embraces honest feedback
give praise, share successes, coach and challenge
You will be commercially driven
You will lead and deliver operational excellence showing respect and consideration for people, product and your environment
You will care about people and the planet
You will embody our Values in all you do by being honest, dynamic, and community spirited
You will support Mulberry to deliver an inclusive culture
You will feel inspired to work for a B Corp certified business
Requirements:
You will always be Customer focused
You will nurture a welcoming and fun environment for your customers and team
You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also
You will be culturally connected
you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers
You will develop and maintain key customer relationships using instore CRM tools to support you and your team
You will help to develop the best team: - You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included
Always championing equity, empathy, and understanding in all interactions - internally and externally
You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration
You will create a culture that embraces honest feedback
give praise, share successes, coach and challenge
You will be commercially driven: You will continually demonstrate a commitment to driving growth in your store
You will lead and deliver operational excellence showing respect and consideration for people, product and your environment
You will care about people and the planet: You will embody our Values in all you do by being honest, dynamic, and community spirited
You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others
You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work
You are: Inspiring
Engaging
Agile
Perceptive
A natural Coach
In love with fashion!
What we offer:
Competitive basic salary
Bonus
Product allowance
An enviable staff discount and exclusive access to staff sales
Pension Contributions & Life Assurance
Training and opportunities to develop
x2 paid volunteering days per year
Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts