Supervisor Plus Job at Butlin's (Bognor Regis)

Job Description

The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Supervisor Plus may support outside of these days based on operational requirements.

Job Responsibility

Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives
Ensuring team are being coached to deliver key targets linked to the department – e.g. retail upselling
Responsibility for CAFF audits in accommodation
Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc
Driving add on sales and promotions where appropriate
Ensuring all stock/ proposition is available for guests
Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines
Ensuring any guest feedback is captured
Monitors NPS and takes action where possible on guest feedback
Coach and develop the team to ensure departmental plans are met
Be a champion of the Butlin’s Values and Leadership Behaviours
Ensure we always have a focus on RPRPRT in the way we rota team
Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively
Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams
Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle
Be the front facing, operational delivery responsible person – turning audits and observations into action
(Buffets) Lead by example in maintaining the highest standards of food safety and hygiene
(Buffets) Ensure guests are greeted with a friendly, attentive, and personalised welcome
(Buffets) Oversee the smooth, timely replenishment of all food bays
(Buffets) Provide on-shift coaching to help team members build confidence and capability
(Bars & Shops) Support team members in delivering exceptional guest experience across all Bars & Shops locations
(Bars & Shops) Actively drive revenue by supporting the team to maximise Spend Per Head
(Bars & Shops) Monitor guest flow and proactively move team members to where they are needed most
(Bars & Shops) Maintain strong stock control across Bars & Shops venues
(Bars & Shops) Ensure venues are opened, operated, and closed following Butlin’s brand standards
(Restaurants & QSRs) Lead by example in consistently applying food safety and hygiene standards
(Restaurants & QSRs) Ensure every guest receives a friendly, engaging welcome
(Restaurants & QSRs) Provide on‑shift coaching to support effective floor management
(Restaurants & QSRs) Coach the team to proactively recommend starters, desserts, and add‑ons
(Restaurants & QSRs) Drive wet sales by ensuring drinks orders are taken quickly
(Restaurants & QSRs) Ensure the team carries out timely, meaningful checkbacks
(Restaurants & QSRs) Recognise great performance on shift
(Splash) Supervise the day-to-day operation of the swimming pool
(Splash) Ensure the pool area operates in line with health, safety and safeguarding procedures
(Splash) Supervise and support lifeguards and pool team members during shifts
(Splash) Ensure compliance with relevant safety legislation and industry standards
(Splash) Deliver a friendly and welcoming environment for guests
(Splash) Maintain high standards of cleanliness and presentation throughout the pool area
(Sports & Activities) Support the planning and delivery of a varied sports and activities programme
(Sports & Activities) Supervise sports and activities team members during shifts
(Sports & Activities) Deliver exceptional guest service and engage with guests
(Sports & Activities) Ensure all activities are delivered in accordance with health and safety procedures
(Sports & Activities) Maintain sports equipment and activity areas to a high standard

Requirements

Excellent leadership skills with the ability to coach and support team in delivering key objectives
Strong attention to detail to be able to support with all audit/ observation-based activity
Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly
Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives
Experience in working with multi skilled team to support other areas of the business based on guest demand
Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance
Coaching team
Delivering team training
Setting standards and role modelling this behaviour
Excellent ability to communicate effectively at all levels
Able to manage multiple priorities and can adapt quickly to changing requirements
NPQL or Equivalent Qualification (Splash)
Previous experience in a swimming pool environment (Splash)
Strong knowledge of pool safety (Splash)
Experience in working in a sports, leisure or activity environment (Sports & Activities)

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