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Butlin's Logo Butlin's · Hospitality and Tourism

Supervisor Plus

United Kingdom, Minehead Employment contract · Job Posted March 20, 2026
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Job Description

The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions.

Job Responsibility

  • Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives
  • Ensuring team are being coached to deliver key targets linked to the department
  • Responsibility for CAFF audits in accommodation
  • Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc.
  • Driving add on sales and promotions where appropriate
  • Ensuring all stock/ proposition is available for guests
  • Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines
  • Ensuring any guest feedback is captured
  • Monitors NPS and takes action where possible on guest feedback
  • Coach and develop the team to ensure departmental plans are met
  • Be a champion of the Butlin’s Values and Leadership Behaviours
  • Ensure we always have a focus on RPRPRT in the way we rota team
  • Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively
  • Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams
  • Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle
  • Be the front facing, operational delivery responsible person – turning audits and observations into action
  • Food Safety Champion
  • Creating a Warm, Welcoming Dining Experience
  • Bay Replenishment & Food Quality
  • Coaching & Developing the Team
  • Driving Sales & Spend Per Head
  • Reducing Queues & Dynamic Deployment
  • Good Stock Practices
  • Operating in Line with Brand Standards
  • Championing Food Safety
  • Delivering a Warm, Welcoming Dining Experience
  • Driving Upselling of Starters & Desserts
  • Increasing Wet Sales
  • Effective Checkbacks
  • Celebrating Success
  • Pool Operations
  • Team Leadership
  • Health & Safety
  • Guest Experience
  • Splash Standards
  • Activity Programme Delivery
  • Team Supervision
  • Health & Safety
  • Facilities & Equipment

Requirements

  • Excellent leadership skills with the ability to coach and support team in delivering key objectives
  • Strong attention to detail to be able to support with all audit/ observation-based activity
  • Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly
  • Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives
  • Experience in working with multi skilled team to support other areas of the business based on guest demand
  • Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance
  • Coaching team
  • Delivering team training
  • Setting standards and role modelling this behaviour
  • Excellent ability to communicate effectively at all levels
  • Able to manage multiple priorities and can adapt quickly to changing requirements
  • NPQL or Equivalent Qualification (for Splash)
  • Previous experience in a swimming pool environment (for Splash)
  • Strong knowledge of pool safety (for Splash)
  • Experience in working in a sports, leisure or activity environment (for Sports & Activities)
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