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The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions.
Job Responsibility:
Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives
Ensuring team are being coached to deliver key targets linked to the department
Responsibility for CAFF audits in accommodation
Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc.
Driving add on sales and promotions where appropriate
Ensuring all stock/ proposition is available for guests
Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines
Ensuring any guest feedback is captured
Monitors NPS and takes action where possible on guest feedback
Coach and develop the team to ensure departmental plans are met
Be a champion of the Butlin’s Values and Leadership Behaviours
Ensure we always have a focus on RPRPRT in the way we rota team
Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively
Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams
Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle
Be the front facing, operational delivery responsible person – turning audits and observations into action
Food Safety Champion
Creating a Warm, Welcoming Dining Experience
Bay Replenishment & Food Quality
Coaching & Developing the Team
Driving Sales & Spend Per Head
Reducing Queues & Dynamic Deployment
Good Stock Practices
Operating in Line with Brand Standards
Championing Food Safety
Delivering a Warm, Welcoming Dining Experience
Driving Upselling of Starters & Desserts
Increasing Wet Sales
Effective Checkbacks
Celebrating Success
Pool Operations
Team Leadership
Health & Safety
Guest Experience
Splash Standards
Activity Programme Delivery
Team Supervision
Health & Safety
Facilities & Equipment
Requirements:
Excellent leadership skills with the ability to coach and support team in delivering key objectives
Strong attention to detail to be able to support with all audit/ observation-based activity
Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly
Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives
Experience in working with multi skilled team to support other areas of the business based on guest demand
Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance
Coaching team
Delivering team training
Setting standards and role modelling this behaviour
Excellent ability to communicate effectively at all levels
Able to manage multiple priorities and can adapt quickly to changing requirements
NPQL or Equivalent Qualification (for Splash)
Previous experience in a swimming pool environment (for Splash)
Strong knowledge of pool safety (for Splash)
Experience in working in a sports, leisure or activity environment (for Sports & Activities)