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Advocate Aurora Health Logo Advocate Aurora Health · Pharmacy

Supervisor Pharmacy Technician-prior Auth

United States, Elm Grove 30.70 - 46.05 USD / Hour · Job Posted February 21, 2026
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Job Description

This position will report to the Manager of Prior Authorization Team-non specialty. This is a fully remote position, and will have HR responsibilities for Team Members. Hours are Monday-Friday, typically 8am-4pm.

Job Responsibility

  • Supervises operational activities of pharmacy technicians, coordinates staff to meet daily priorities, resolves issues, and insures services are safe, timely and high quality
  • Ensures appropriate documentation is completed and retained
  • Participates in the maintenance of department compliance with federal, state, Accrediting Organization, and other regulatory law and/or standards
  • Provides leadership, training and support for department strategic initiatives
  • Supports budget targets through inventory management, waste reduction, and efficient workflows
  • Coordinates daily staffing and scheduling of pharmacy technicians to ensure workload needs of the department are met
  • Problem solves daily issues as needed
  • Coordinates departmental Quality Assurance activities including but not limited to, patient care area inspections, unit-based cabinet inspections, refrigerator logs, controlled substance audits, and medication event tracking
  • Ensures that all pharmacy technicians are providing safe, accurate, and efficient services in the drug distribution and sterile products preparation
  • Leads team members to comply with strategies and tools to achieve system, hospital and department goals
  • Assists with planning and implementation of workflow changes, process improvements, and technology implementation
  • Participates on hospital-wide and system committees/teams and collaborates with other departments as needed
  • Develops and implements new and improved services through evaluation and innovation
  • Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale
  • Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations
  • Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business

Requirements

  • Pharmacy Technician certification (CPhT) issued by the Pharmacy Technician Certification Board needs to be obtained within 2 years
  • Pharmacy Technician Certified (ExCPT) issued by the National Healthcareer Association needs to be obtained within 2 years
  • If working in WI: Registered as a Pharmacy Technician through Wisconsin Department of Safety and Professional Services, application must be submitted prior to start date
  • If working in IL: Registered as a Pharmacy Technician through Illinois Department of Financial and Professional Regulation, application must be submitted prior to start date with license obtained within 60 days of date of submission
  • High School Graduate
  • Typically requires 3 years of experience in pharmacy as a technician, with experience as a lead or senior level staff
  • Demonstrated leadership skills and abilities including organization, prioritization, decision making, team building, customer service, and conflict resolution
  • Advanced level knowledge of the advances in pharmaceutical practices and understanding of health care and retail pharmacy trends
  • Knowledge of pharmacy standards, policies, procedures, and Health Insurance Portability and Accountability Act (HIPAA) regulations
  • Intermediate computer skills including the ability to navigate through a database and run reports
  • Proficient keyboarding skills and previous experience with Microsoft Office products, electronic mail and/or electronic health information records systems
  • Excellent communication and interpersonal skills
  • Demonstrated ability to maintain confidentiality, take initiative, and to work effectively with providers, staff and patients
  • Demonstrated strong problem-solving skills including the ability to handle difficult situations
  • Must be detail-oriented with the ability to handle multiple demands simultaneously
  • Must have fine motor manipulation of hands and wrists to use computer keyboard and to prepare syringes
  • Must have functional speech, vision, and hearing

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
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