Supervisor - Payment Compliance

• Effectively manage and oversee day-to-day operations for staffing needs and scheduling
• Maintain subject matter expertise and handle escalated and/or urgent cases or issues when necessary
• Track Core Operations metrics
• Carry out regular 1:1s with direct reports and provide regular, actionable, goal-oriented performance feedback
• Advise on best practices
• coach, mentor, and develop your team to further their career growth
• Be approachable in your leadership by creating an open environment for all team members
• Visualize and facilitate long-term initiatives and new strategies, best practices, or processes to improve Core Operations metrics
• Hold self and team accountable for individual or team goals specific to their function
• Identify, recommend, and implement tool, system, process, or policy changes to improve team performance
• Delegate and prioritize effectively to ensure that individual or team time is focused on high-impact needs
• Ability to quickly define a problem or challenge, evaluate potential solutions and execute an effective decision
• Conduct complicated investigations requiring reconciliation of multiple investigative data sources with little management oversight
• Lead procedure and workflow changes that may impact multiple teams and/or regions with the support of your manager
• Accurately identify and escalate compliance risks and opportunities to the Payments Management
• Lead projects to simplify relatively complex operational problems within diverse cross-functional groups
• Manage Compliance Inbox
• Conduct Manager reviews
• Respond to real time queries on the channel
• Be the ambassador of Airbnb Culture and Values

• Bachelor’s Degree or Technical Equivalent
• Must have min 8yrs of experience along with 3yrs into people management
• Compliance operations experience in payments, banking, or e-commerce including KYC, AML and Transaction Monitoring
• Intermediate knowledge of anti-money laundering & anti-fraud typologies related to the payments and e-commerce space
• Strong systems thinker
• Superior communication skills both written and verbal
• Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually
• Strong ability to think clearly and rationally in order to understand logical connections between various data points
• Strong problem-solving skills with an emphasis in adaptability and resilience
• Ability to clearly articulate compliance requirements to a non-compliance audience
• Ability to work closely and build trust with management, your team and other teams
• Exceptional organization and process management ability
• High level of personal integrity, interest in payments as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving
• Ability and desire to work in a fast-paced environment

Familiarity with SQL and data querying skills is a huge preference!

• bonus or incentives
• one or more equity programs
• benefits
• Employee Travel Credits