Supervisor Patient Transport

• Supervisor plans, coordinates, and monitors the daily activities in the department to provide effective and efficient service according to fluctuating workload demands and operational needs
• Produce staffing assignments and work schedules, maintains adequate staffing levels and coverage
• Coordinates employee activities throughout the day to ensure provision of services according to established procedures
• Monitors accuracy and funcionality of the TeleTracking System including troubleshooting of the system, programming new parameters and assigning new user access
• Keeps abreast of high census areas and regulates transport accordingly
• Assists in dispatching when short staffed or in times of large workload demands to ensure timeliness of service
• Approves schedule changes and vacation requests
• Maintains attendance records
• Maintain departments productivity reports
• Coordinates the purchase and maintenance of equipment (wheelchairs and carts) used by the department to ensure availability and promptness of service
• Selects orients, develops, and evaluates associates maintaining a highly motivated staff, capable of successfully performing needed services which comply with standards set by the department, hospital, Accrediting Organization and other regulatory agencies
• Interviews employment candidates and selects the most appropriate person for hire
• Schedules new employees for hospital orientation as well as department orientation
• Completes performance reviews of staff in a timely manner and establishes a development plan for each employee and motivates employees to attain established goals
• Determines salary increases
• Process and documents corrective action, progressive disciplinary action, and termination of employees
• Process Report Express payroll
• Maintains employee records
• Develops standards for attire and performance
• Provide effective quality service for patients through Quality assurance
• Conducts monthly meetingsto provide information and open communications
• Supports and enforces hospital and department policies and procedures
• Develops and implements departmental policies and procedures
• Quality assurance- participates in bed management team to ensure timely transport of patients being discharged
• Tracks Quality Assurance indicators and productivity and compiles productivity reports monthly
• Provides training based on identified needs
• Participates in Patient Safety team to ensure proper patient Identification and Safety
• Provides assistance and support to staff
• Interacts with staff throughout hospital
• Communicates with nursing, etc, to discuss work-related issues
• Attends any regular meetings or committees
• Communicates with patients and families and health care team in a competent, courteous and professional manner
• Demonstrates the ability to communicate appropriately with patients of various ages, i.e.: children, infants, adolescents' adults and geriatrics
• Transports patients during staff shortage in department
• Provides information (man power hours needed, equipment and supplies needed) to prepare budget and assist in developing goals in conjunction with Manager of Clinical Operations and CRU
• Responds to emergency codes within the transport department
• Participation of self-development by attending mandatory inservices
• Attends inservice programs on equipment use and operation
• Attends all mandatory inservice programs and management training

• High School education
• 5-6 years hospital/ patient transportation including 1-2 years lead or supervisory experience
• Good communication skills
• Ability to anticipate patient, employee and unit needs and refer for appropriate action
• Customer Service Skills
• Ability to read and write English
• Ability to perform lifting/standing activities related to patients
• Ability to perform very heavy lifting (up to 100 pounds occasionally and /or excess of 50 pounds frequently and/or in excess of 20 pounds constantly
• Ability to maneuver and operate equipment used by the department
• Ability to assist in event of a fire or other disaster

Prior experience with various age groups

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program