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Supervisor Patient Access Services - Specialty Nursing

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Tucson Medical Center

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Location:
United States , Tucson

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

Supervises employees engaged in scheduling, registration, insurance and procedure guidelines verification, verifying practitioners’ orders, admitting, and/or transferring outpatients, inpatients, and/or Emergency Room patients. Ensures that documentation is accurate, financial information is verified, and provides information to appropriate units in a timely manner.

Job Responsibility:

  • Performs supervisory functions: prepares work schedules, assigns staff, observes and reviews performance to provide input to formal evaluations, makes recommendations for personnel actions, assists in staff selection, provides orientation, training and ongoing in-services for staff, and schedules and supervises Patient Access Services functions/activities so as not to interrupt or interfere with patient care activities
  • Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
  • adheres to and supports staff in exhibiting TMCH values of integrity, community, compassion, and dedication
  • Demonstrates and upholds established standards of behavior, safety, and confidentiality, as well as TMCH and department policies and standards
  • ensures compliance with all applicable regulatory requirements
  • Provides input for budget preparation and monitors/controls expenses within approved budget allocations
  • Compiles and distributes information regarding patient’s personal, insurance, and financial status
  • Provides appropriate forms to billing and other departments
  • Maintains department records, reports, and files as required
  • Authorizes written and/or verbal inquiries to third party payers to reconcile patient accounts
  • Interprets and explains hospital policy regarding charges and payment of bills to employees, patients, and their representatives and may collect deposits or deductibles as required
  • Maintains current knowledge of regulatory requirements and practices related to patient billing processes
  • Ensures notification of ancillary and admitting departments of affected patient’s charges, cancellations, and/or problems, which may affect patient care quality, when necessary
  • Oversees the process of notification to Manager Access Financial Services when financial counseling intervention is indicated for potential uncompensated care
  • Schedules procedures, participates in pre-registration and financial verification of patients, when necessary to ensure the smooth workflow of the unit
  • Implements CPT and other coding systems with periodic review
  • maintains current coding knowledge
  • Adheres to TMCH organizational and department-specific safety, confidentiality, values, policies and standards
  • Performs related duties as assigned

Requirements:

  • Associates Degree (A.A.) or equivalent from an accredited two-year college or technical school, or an equivalent combination of relevant education and experience
  • Four (4) years related medical billing, insurance, healthcare documentation, and/or scheduling experience, preferably in a lead or supervisory role
  • CHAM (Certified Healthcare Access Manager) preferred
  • Knowledge of hospital billing, insurance and scheduling processes and procedures
  • Knowledge of medical terminology and coding
  • Skill in the use of computer applications such as: Excel, Word, Internet, e-mail, and terminal emulator programs
  • maintains basic knowledge of networked computer systems
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Possesses and maintains knowledge of current regulatory and third party payer changes with respect to authorizations, verification requirements to support billing reimbursement
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to inquiries or complaints from employees, patients, and/or their representatives, and the general public
  • Ability to calculate figures and compute rate, ratio, and percent and to draw and interpret bar graphs
  • ability to apply basic algebraic concepts
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to solve problems involving several concrete variables in standardized situations

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
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