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Supervisor Operations role at the Ruby Giulia hotel in Rome. The hotel has a 1970s vintage spy thriller theme with 164 rooms and a glamorous roof terrace. The role involves leading shifts, ensuring service standards, training team members, and providing excellent guest service in a fast-growing hospitality group with a Lean Luxury philosophy.
Job Responsibility:
Actively work in the service, taking the lead as shift supervisor, ensuring everything runs smoothly, whether behind the bar, in service, or at the front office
Ensure all service, quality, and hygiene standards are met – always with an eye for detail
Take charge of training, coaching, and onboarding new team members
Handle communication and ensure that all information flows smoothly within the team
Take guest feedback seriously and ensure a quick and efficient resolution
Share insider tips for the best hotspots in the city with our guests, ensuring they feel at home from the first moment to the last drink
Requirements:
Experience in a similar position, ideally in the trendy hospitality or lifestyle hotel industry
Flexible and ready to work in shifts
Reliability, multitasking and willingness to learn
Confident demeanor, joy for work, and humour
Enjoy working with international, demanding guests and handling their various needs with a smart approach
Fluent Italian and English
What we offer:
Bring your personality to work, maybe even with a new tattoo, piercing or hair colour on us
Team events
Full-time means 35 hours
Support for your sports program
Legendary staff rates for you and your travel buddy
Ruby F&B-Credit
Mobility allowance
Extra cash through talent scouting and positive reviews