Supervisor-Operations, Marriott Bonvoy

Marriott Bonvoy

Location:
Dominican Republic, Santiago de los Caballeros

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Supervisor-Operations role at AC Hotel Santiago de los Caballeros. Involves responsibilities such as cashiering, guest handling, assisting management in employee training and motivation, and ensuring adherence to company standards. The role emphasizes professionalism, confidentiality, and maintaining positive guest experiences.

Job Responsibility:

Complete designated cashier and closing reports in the computer system
Review shift logs/daily memo books and document pertinent information in logbooks
Contact appropriate individual or department to resolve guest call, request, or problem
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
Sell a room/accommodation to guests without reservations based on availability
Ensure rates match market codes and that any exceptions are documented
Ensure checks that come from outlets are scanned and charged to room
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Maintain positive working relationships with others
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Equal opportunity employer
Access to opportunity
Rich blend of culture, talent, and experiences
Celebrating unique backgrounds of associates
Non-discrimination on protected bases including disability and veteran status

Additional Information:

Job Posted:
October 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Supervisor-Operations