CrawlJobs Logo
Brightspeed Logo Brightspeed · IT - Administration

Supervisor, Operational Support

United States, Charlotte · Job Posted February 19, 2026
Apply Position
Job Link Share

Job Description

The Supervisor, Operational Support is responsible for leading and developing cross-functional operational teams that may include Project Managers, Buried Service Wire (BSW) Designers, BSW Field Technicians, and/or dispatch and workload management functions. This role ensures operational excellence, timely completion of customer work, effective capacity utilization, and a consistently high-quality customer experience. The Supervisor operates in a fast-paced, high-volume environment, leads teams through change, manages escalations, and applies data-driven decision-making to improve performance, efficiency, and customer outcomes.

Job Responsibility

  • Directly supervise and manage teams of up to 15–20 employees across multiple functions, including Project Managers, BSW Designers, Field Technicians, and/or dispatch and work management roles
  • Hire, onboard, train, coach, and develop employees to meet performance, quality, and customer experience standards
  • Conduct monthly, mid-year, and annual performance evaluations, including coaching plans and corrective action when required
  • Foster a positive, inclusive, and accountable work environment that supports engagement, retention, and continuous improvement
  • Ensure customer orders and projects are accurate, properly prioritized, and completed on time in alignment with SLAs and business commitments
  • Oversee workload balancing, dispatching, and capacity management to maximize efficiency and throughput
  • Set performance goals, monitor productivity, and actively coach team members toward targets
  • Manage daily operations while balancing multiple priorities and concurrent projects
  • Handle and resolve escalations from internal partners and customers using sound judgment and de-escalation techniques
  • Maintain a customer-centric approach while balancing operational and business needs
  • Represent team risks, issues, and improvement opportunities to senior leadership
  • Build strong partnerships with field operations, engineering/design, customer contact organizations, IT, and other internal stakeholders
  • Coordinate with leaders across the organization to deliver projects on time and support evolving business priorities
  • Provide feedback to partner organizations on process gaps, system issues, and workflow inefficiencies
  • Present operational metrics, trends, and risks in leadership and operational forums
  • Promote a data-driven culture using analytics and reporting to identify root causes and improvement opportunities
  • Analyze operational data and provide actionable insights and recommendations
  • Drive continuous improvement of processes, workflows, and team performance
  • Lead teams through organizational, system, and process changes with clear communication and direction
  • Proactively mitigate change-related disruption by addressing concerns and reinforcing priorities
  • Communicate effectively in both written and verbal formats with employees, peers, and leadership

Requirements

  • Bachelor’s degree or 4–6 years of progressive supervisory or leadership experience in operations, field support, dispatch, project management, or customer service environments
  • Minimum of 2+ years of direct people leadership experience
  • Demonstrated experience leading teams through change and process transformation
  • Strong leadership, coaching, conflict resolution, analytical, and problem-solving skills
  • Ability to work under pressure, manage multiple priorities, and meet deadlines in a dynamic environment
  • Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams, PowerPoint) and reporting tools including Power BI
  • Strong written and verbal communication skills with the ability to influence across teams
  • Self-directed with the ability to make sound decisions with limited supervision

Nice to have

  • Experience in telecommunications, utility, data, or field operations environments
  • Experience supporting or managing dispatch, service order workflows, or project delivery
  • Familiarity with ServiceNow or similar operational ticketing or dispatch platforms
  • Project management experience

What we offer

  • Competitive medical, dental, vision, and life insurance
  • Employee assistance program
  • 401K plan with company match
  • Host of voluntary benefits
Brightspeed - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Supervisor, Operational Support

8 matching positions

Supervisor, Operational Support

The Supervisor, Operational Support is responsible for leading and developing cr...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
brightspeed.com Logo
Brightspeed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or 4–6 years of progressive supervisory or leadership experience in operations, field support, dispatch, project management, or customer service environments
  • Minimum of 2+ years of direct people leadership experience
  • Demonstrated experience leading teams through change and process transformation
  • Strong leadership, coaching, conflict resolution, analytical, and problem-solving skills
  • Ability to work under pressure, manage multiple priorities, and meet deadlines in a dynamic environment
  • Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams, PowerPoint) and reporting tools including Power BI
  • Strong written and verbal communication skills with the ability to influence across teams
  • Self-directed with the ability to make sound decisions with limited supervision
Job Responsibility
Job Responsibility
  • Directly supervise and manage teams of up to 15–20 employees across multiple functions, including Project Managers, BSW Designers, Field Technicians, and/or dispatch and work management roles
  • Hire, onboard, train, coach, and develop employees to meet performance, quality, and customer experience standards
  • Conduct monthly, mid-year, and annual performance evaluations, including coaching plans and corrective action when required
  • Foster a positive, inclusive, and accountable work environment that supports engagement, retention, and continuous improvement
  • Ensure customer orders and projects are accurate, properly prioritized, and completed on time in alignment with SLAs and business commitments
  • Oversee workload balancing, dispatching, and capacity management to maximize efficiency and throughput
  • Set performance goals, monitor productivity, and actively coach team members toward targets
  • Manage daily operations while balancing multiple priorities and concurrent projects
  • Handle and resolve escalations from internal partners and customers using sound judgment and de-escalation techniques
  • Maintain a customer-centric approach while balancing operational and business needs
What we offer
What we offer
  • Competitive medical, dental, vision, and life insurance
  • Employee assistance program
  • 401K plan with company match
  • Host of voluntary benefits
  • Fulltime
Read More
Arrow Right

Supervisor, Operational Support

The Supervisor, Operational Support is responsible for leading and developing cr...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
brightspeed.com Logo
Brightspeed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or 4–6 years of progressive supervisory or leadership experience in operations, field support, dispatch, project management, or customer service environments
  • Minimum of 2+ years of direct people leadership experience
  • Demonstrated experience leading teams through change and process transformation
  • Strong leadership, coaching, conflict resolution, analytical, and problem-solving skills
  • Ability to work under pressure, manage multiple priorities, and meet deadlines in a dynamic environment
  • Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams, PowerPoint) and reporting tools including Power BI
  • Strong written and verbal communication skills with the ability to influence across teams
  • Self-directed with the ability to make sound decisions with limited supervision
Job Responsibility
Job Responsibility
  • Directly supervise and manage teams of up to 15–20 employees across multiple functions, including Project Managers, BSW Designers, Field Technicians, and/or dispatch and work management roles
  • Hire, onboard, train, coach, and develop employees to meet performance, quality, and customer experience standards
  • Conduct monthly, mid-year, and annual performance evaluations, including coaching plans and corrective action when required
  • Foster a positive, inclusive, and accountable work environment that supports engagement, retention, and continuous improvement
  • Ensure customer orders and projects are accurate, properly prioritized, and completed on time in alignment with SLAs and business commitments
  • Oversee workload balancing, dispatching, and capacity management to maximize efficiency and throughput
  • Set performance goals, monitor productivity, and actively coach team members toward targets
  • Manage daily operations while balancing multiple priorities and concurrent projects
  • Handle and resolve escalations from internal partners and customers using sound judgment and de-escalation techniques
  • Maintain a customer-centric approach while balancing operational and business needs
What we offer
What we offer
  • Competitive medical, dental, vision, and life insurance
  • Employee assistance program
  • 401K plan with company match
  • Voluntary benefits
  • Fulltime
Read More
Arrow Right

Operational Support Lead

We are currently looking for a full-time, permanent Operational Support Lead for...
Location
Location
United Kingdom , Reading
Salary
Salary:
50000.00 GBP / Year
thameswater.co.uk Logo
Thames Water
Expiration Date
June 26, 2026
Flip Icon
Requirements
Requirements
  • A full UK driving licence
  • Be fully competent at using IT systems and Office software
  • Ability to identify problems before they arise, as well as being a practical and intuitive thinker
  • A track record in project delivery, with the ability to demonstrate delivery against commercial and operational objectives
  • Experience in leading a small team and influencing other teams to achieve our goals
  • Be a tenacious and resilient individual with the ability to work with confidence in a challenging and reactive environment
  • Taking responsibility for the preparation of documentation for the risk review session as required
  • A confident speaker who can present to a frontline workforce the needs of the business and vision
  • Comfort level adapting your communication style to delivery teams as well as more corporate senior stakeholders, and to display demonstrable experience of this
  • The ability to articulate clearly business cases linked to benefits and risk
Job Responsibility
Job Responsibility
  • Regional point of contact for supplier relationships, making sure these partnerships work well and helping solve any problems
  • Leading and developing a small team within operational support
  • Providing insight and forecasts to help deliver year-end goals
  • Owning and delivering tactical projects to continuously improve performance and customer experience by identifying trends, analysing data, and recommending operational and process enhancements
  • Working closely with the Transformation team to deliver projects
  • Understanding operational requirements and commercial agreements to make sure our resources are based at the right locations against the correct working patterns
  • Working with the commercial team to facilitate supplier terms and conditions where required
  • Engaging with suppliers to control and coordinate onboarding
  • ensuring front-line teams have the necessary kit and equipment, ensuring accurate documentation, and compliance with internal processes
  • Managing and coordinating mandatory training for the front-line teams, supporting new initiatives, and helping keep the remote field teams updated with the latest news and briefings
What we offer
What we offer
  • Offering a salary up to £50,000 per annum, depending on skills and experience, plus £4,500 car allowance
  • Annual Leave – 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
  • Performance-related pay plan is directly linked to company performance measures and targets
  • Generous Pension Scheme through AON
  • Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
  • Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay
  • Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance
  • Fulltime
!
Read More
Arrow Right

IT Support Supervisor

The primary function of all Motion IT roles is to provide the field with what th...
Location
Location
United States , Birmingham
Salary
Salary:
Not provided
genpt.com Logo
Genuine Parts Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically requires a bachelor's degree and five+ years of relevant experience and 3+ years of management experience or an equivalent combination
  • Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, AV tech, Windows OS, iOS, Android, MDM and Kronos a plus
  • CompTIA+, CCNA and other, relevant certifications preferred
Job Responsibility
Job Responsibility
  • Working and managing priority and escalated IT incidents to resolution
  • Managing workflow and staffing levels across multiple shifts to ensure adequate coverage and promote optimal response time to reported IT issues and requests
  • Data Analytics: Build, monitor, report and leverage metrics to gauge individual and team performance, identify opportunities for improvement and, ultimately, the distance between Motion IT Support and the strategic goals that support the long-term growth strategy of the business using tools like Excel, PowerBi, Power Platform, Dynamics365, Confluence, ADO and ServiceNow
  • Manage the onboarding, training and continuing education of IT Support staff for the purpose of building depth at critical positions and enhancing overall team capability
  • Take ownership of, provide direction for and leverage deep technical and proprietary, institutional knowledge to prioritize efforts and key performance indicator results of the IT Support team
  • Strong Technical Ability: Collaborate with IT infrastructure and escalation teams, branch and distribution center staff, business and corporate leadership, vendors, and contractors to troubleshoot and resolve complex, multi-layer IT issues involving proprietary software, cloud and on-premises infrastructure, networking, security, and automation
  • Build, monitor, report and leverage metrics to gauge individual and team performance
What we offer
What we offer
  • Options for healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation pay
  • Sick pay
  • Holiday pay
  • Fulltime
Read More
Arrow Right

Senior Technical Support Supervisor

At Boeing, we innovate and collaborate to make the world a better place. We’re c...
Location
Location
United States , Berkeley
Salary
Salary:
119850.00 - 162150.00 USD / Year
boeing.com Logo
Boeing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to obtain access to Special Access Programs (SAP)
  • Active CompTIA Security+ certified (or similar certification meeting DoD Directive 8570.01 Certification Requirements)
  • 3+ years of experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)
  • 3+ years of experience in an IT Help Desk position resolving IT issues
  • 3+ years of experience with Agile planning/project management tools (Version One, Jira, etc.)
  • 1+ years of experience developing and implementing process improvements
  • 1+ years of experience leading or managing projects and/or teams
Job Responsibility
Job Responsibility
  • Supervise day-to-day operations of the help desk, including workload management, and helpdesk performance monitoring
  • Serve as escalation point for complex incidents and ensure timely resolution
  • Develop, maintain, and enforce help desk procedures, knowledge base articles, and best practices
  • Track and report on key performance indicators (KPIs) and SLAs (e.g., ticket response/resolution times, customer satisfaction)
  • Coach and train junior team members, providing hands-on guidance to promote team growth
  • Coordinate with IT teams (network, systems, applications) for problem resolution and project work
  • Drive continuous improvement initiatives and user experience enhancements
What we offer
What we offer
  • Generous company match to your 401(k)
  • Industry-leading tuition assistance program pays your institution directly
  • Fertility, adoption, and surrogacy benefits
  • Up to $10,000 gift match when you support your favorite nonprofit organizations
  • health insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • paid and unpaid time away from work
  • Fulltime
Read More
Arrow Right

Sales Support Supervisor

Reporting to the General Manager, this is a key aftersales support position resp...
Location
Location
United Kingdom , Ballyclare
Salary
Salary:
Not provided
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous supervisory or team leadership experience is highly desirable
  • Proven experience in a sales support and customer service environment is essential
  • Understanding of field-based sales operations
  • Strong knowledge of heavy vehicle parts, with experience in the commercial vehicle or motor factor industry
  • Demonstrable commercial awareness and analytical ability
  • Confident decision-maker with strong negotiation skills
  • Excellent communication skills, with the ability to build credibility at all levels
  • Experience coordinating across multiple departments
  • Proactive, flexible, and methodical approach to work
  • High level of accuracy and attention to detail
Job Responsibility
Job Responsibility
  • Supervise the day-to-day activities of the sales support team, ensuring smooth order processing and on-time delivery
  • Coordinate all sales support and order processing functions across the business
  • Ensure accuracy of quotations, sales orders, and invoices, including correct parts, pricing, and stock levels
  • Liaise with depot parts teams to schedule and track deliveries
  • Monitor order progress and provide proactive updates to customers and sales representatives
  • Support the sales team with quotations, pricing, and product availability queries
  • Resolve order discrepancies, backorders, and delivery issues in a timely and professional manner
  • Maintain up-to-date product, pricing, and inventory data within internal systems
  • Work closely with purchasing, logistics, and finance teams to ensure efficient order fulfilment
  • Assist with the implementation of sales promotions and special offers relating to parts and accessories
  • Fulltime
Read More
Arrow Right

It Support Supervisor / Help Desk Manager

The IT Support Supervisor will oversee daily help desk operations and lead a tea...
Location
Location
United States , Los Angeles
Salary
Salary:
105000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience supporting IT systems in a large professional services or enterprise environment
  • 2+ years of experience leading or supervising technical support teams
  • Strong proficiency with Microsoft 365 and enterprise productivity tools
  • Hands-on experience supporting Citrix environments and troubleshooting connectivity/performance issues
  • Strong knowledge of Windows operating systems and enterprise applications
  • Proven ability to manage escalations and interact with senior stakeholders
  • Excellent communication, leadership, and organizational skills
Job Responsibility
Job Responsibility
  • Lead, manage, and mentor a team of IT Support Specialists, driving performance and professional development
  • Oversee day-to-day help desk operations, including ticket queues, calls, and service channels
  • Ensure adherence to service level agreements and maintain high standards of service delivery
  • Act as the primary escalation point for complex or high-impact technical issues
  • Analyze service data, identify trends, and implement process improvements to enhance efficiency
  • Coordinate staffing, workload distribution, and resource planning to ensure consistent coverage
  • Collaborate with IT leadership and cross-functional teams to resolve systemic issues
  • Prepare and present operational reports, metrics, and insights to leadership
  • Support hiring, training, performance management, and disciplinary actions for team members
  • Contribute to continuous improvement initiatives, documentation, and operational workflows
What we offer
What we offer
  • Overtime eligibility
  • Discretionary bonus opportunities
  • Comprehensive medical, dental, and vision coverage
  • 401(k) with employer contributions and profit-sharing plan
  • Paid vacation, sick time, and personal days
  • Fulltime
Read More
Arrow Right

IT Support Supervisor

The IT Support Supervisor is responsible for supporting all game day and event t...
Location
Location
United States , Tempe
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • + years of IT support experience (POS or high-volume operations strongly preferred)
  • Prior lead or supervisory experience preferred
  • Experience supporting: POS systems (stadium or retail preferred), Basic networking (Wi-Fi, connectivity troubleshooting), Hardware troubleshooting (printers, handhelds, terminals)
  • Strong problem-solving skills with ability to work under pressure
  • Excellent communication and leadership skills
Job Responsibility
Job Responsibility
  • Lead IT support for all home games and major events, including pre-event setup, live support, and post-event breakdown
  • Ensure all POS systems (Shift4, Tapin2, handhelds, Mashgin kiosks) are fully operational and tested prior to event start
  • Troubleshoot real-time issues impacting concessions, bars, suites, and premium service operations
  • Act as the on-site escalation point for all technology-related issues during events
  • Assist with concessions supervision of stands and portables
  • Support deployment, configuration, and maintenance of POS terminals and kiosks, handheld ordering devices and scanners, printers, routers, and networking equipment
  • Monitor system performance and minimize downtime to protect revenue and throughput
  • Coordinate with operations teams to ensure stands are fully functional and ready for service
  • Supervise part-time IT staff and/or event support personnel
  • Assist with scheduling and coverage for events
  • Fulltime
Read More
Arrow Right