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Reporting to the Manager, the Supervisor of Off Track Betting will oversee the day to day operational requirements of Greenwood Champions and to assist the Manager in meeting short and long term departmental goals. Key objectives will include budgetary goals, staffing and labour controls, wagering targets, identifying opportunities within our current processes and most importantly, ensuring exceptional customer service as we bring horse racing experiences to our guests and wow them with our hospitality.
Job Responsibility:
Lead by example, to exhibit, encourage and motivate WEG's Values and Beliefs
Monitor and maintain a safe and welcoming environment for our team members and patrons of Greenwood
Train and assist all Hospitality Attendants and Player Service Representatives in all aspects of the operation
Organize and control staffing schedules and payroll through our Kronos system
Appraise and monitor performance of personnel and conduct performance coaching when required
Ensure that the Liquor License Act and Government regulations are adhered to and correct/record any deviation
Assist in recruitment and hiring of team members
Maintain food and beverage costs at optimal levels
Various administrative tasks including but not limited to auditing and balancing sales data and preparing for submission to Finance
Monitor the planning and organizing of efficient preparation and production of food and beverage
Monitor the presentation and display of food products, menu boards, OLG products and race programs
Monitor the quality and quantities of all food and beverages served in the stand and bar
Requirements:
3 years experience in an office and/or food service environment
General knowledge of accounting procedures and processes
General knowledge of food & beverage industry
General knowledge of the horse racing industry is an asset
Basic knowledge of Volante POS System, Kronos
Prior work experience in a Pari-Mutuel environment an asset
General computer skills in a Windows environment
General communication, interpersonal and organizational skills are required to interact effectively with all levels of staff
General ability to work in a fast-paced, team environment
Certificate or diploma in Business Administration or Management and/or equivalent work experience
Prior certification in WHMIS, Food Handling and Smart Serve an asset
Nice to have:
General knowledge of the horse racing industry is an asset
Prior work experience in a Pari-Mutuel environment an asset
Prior certification in WHMIS, Food Handling and Smart Serve an asset