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Stride, Inc. Logo Stride, Inc. · Call Center

Supervisor of Enrollment Operations

United States · Job Posted February 18, 2026
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Job Description

The Supervisor of Enrollment Operations leads a high-performing team of Enrollment Specialists for our remote call/contact center environment. This position ensures the efficient and accurate resolution of school escalations, case management, and new enrollments. This is a critical role requiring strong leadership, analytical skills, and an understanding of K12 operations. The successful candidate will drive process improvements, coach and develop their team, and contribute to the overall success of the Enrollment department.

Job Responsibility

  • Lead, coach, and mentor a team of Enrollment Specialists
  • Conduct performance reviews and provide feedback
  • Address team issues, attendance and concerns
  • Oversee team training and onboarding
  • Monitor team performance metrics and implement corrective actions
  • Ensure timely and accurate processing of new enrollments and resolution of escalations
  • Conduct quality assurance audits
  • Analyze enrollment data to identify trends and inform strategic decision-making
  • Develop and implement strategies to improve team efficiency and productivity
  • Maintain a deep understanding of K12 products and services
  • Collaborate with cross-functional teams
  • Ensure all customer interactions are handled with professionalism and empathy
  • Maintain a strong understanding of K12's enrollment systems and processes
  • Manage team schedules and time-off requests
  • Ensure compliance with all relevant policies and procedures
  • Supervise 15-20 or more Full-time Equivalent (FTE) regular employees and/or contractors

Requirements

  • High School Diploma
  • Three (3) years of call center experience or equivalent combination of education and experience
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office Suite
  • Own or have daily access to a smart device where Apps can be downloaded/accessed
  • Ability to maintain a professional home office environment
  • Ability to work in high call volume environment
  • Ability to work independently and as part of a team
  • Ability to meet performance goals and deadlines
  • Ability to clear a background check
  • Reliable High-speed internet connection (minimum 50Mbps download, 10Mbps upload)
  • Ethernet connection is preferred
  • Internet service must not have SIP ALG enabled

Nice to have

  • Associate or bachelor’s degree
  • Prior experience in a supervisory or leadership role
  • Experience in the education or online learning industry
  • Knowledge of K12 products and services
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