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University of Rochester Logo University of Rochester · Health and Beauty

Supervisor, Medical Office

United States of America, Rochester 25.79 - 33.52 USD / Hour · Job Posted February 21, 2026
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Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

  • Provides customer-focused service to support the care of patients, families and visitors in an outpatient setting
  • Pre-registers patients, schedules appointments, coordinates referrals and coordinates disposition procedures
  • Coordinates and supervises the daily activities of a support, production or operations team
  • Sets priorities for the team to ensure task completion
  • Supervises the daily operations for one or more medical offices
  • Works with leadership to recommend and implement procedures for efficient office operations
  • Assists with the development of efficient and effective processes to support and manage the flow of patient care, from initial referral to follow up
  • Compiles and analyzes statistics, prepares analytical and evaluative reports, and writes operating or procedural manuals or instructions, as needed
  • Prepares materials for publication about the department's activities
  • Assesses operational needs of the offices by working closely with leadership
  • Facilitates and participates in strategic planning meetings and projects, and collaborates with other divisions
  • Serves as a member of a leadership team to oversee a Medical Office area, including insurance authorizations and phone calls reminding patients of procedure one week prior
  • Ensures weekly report and statistics for patient volume and cancellation rates are completed and submitted
  • Oversees patient communication, such as follow-up calls or appointment scheduling reminders, are completed in a timely and efficient manner
  • Maintains clinical schedules for surgeons and advance practice providers
  • Supervises check-in/check- out operations and coordination of appointments, working closely with administrative staff
  • Participates in interviews, hiring, management, and developing staff in a designated office
  • Assists with ensuring the site is fully staffed, adjusting coverage when staffing issues arise
  • Oversees training and development of area staff
  • Participates in the development and coordination of training programs for technical staff
  • Works with leadership to make recommendations relative to performance evaluations
  • Addresses departmental, clinical, and patient needs to provide resolutions for an efficient and streamlined office
  • Ensures regulatory compliance at the office location
  • Works with the Billing office and internal staff to ensure registration, charge entry and billing functions are performed in an accurate, timely manner, and meet all compliance guidelines
  • Prepares all purchase orders related to academic and office supplies and has signing authority for non-capital items
  • Maintains appropriate purchasing records and documentation, as needed
  • Assists with the compilation and preparation of data for operating grant budgets and for financial reports
  • Prepares analyses and allocates expenses
  • Coordinates expenditures and controls
  • Reviews and approves invoices
  • Supervises the maintenance of patient medical records, documentation for billing, and completion/submission of documents regarding patient care insurance
  • Works to streamline tasks and promotes a patient and family centered care environment, by identifying areas of concern and providing resolution
  • Other duties as assigned

Requirements

  • Bachelor's degree and 2 years of relevant experience required
  • Or equivalent combination of education and experience
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