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Job Responsibility:
Provides customer-focused service to support the care of patients, families and visitors in an outpatient setting
Pre-registers patients, schedules appointments, coordinates referrals and coordinates disposition procedures
Coordinates and supervises the daily activities of a support, production or operations team
Sets priorities for the team to ensure task completion
Supervises the daily operations for one or more medical offices
Works with leadership to recommend and implement procedures for efficient office operations
Assists with the development of efficient and effective processes to support and manage the flow of patient care, from initial referral to follow up
Compiles and analyzes statistics, prepares analytical and evaluative reports, and writes operating or procedural manuals or instructions, as needed
Prepares materials for publication about the department's activities
Assesses operational needs of the offices by working closely with leadership
Facilitates and participates in strategic planning meetings and projects, and collaborates with other divisions
Serves as a member of a leadership team to oversee a Medical Office area, including insurance authorizations and phone calls reminding patients of procedure one week prior
Ensures weekly report and statistics for patient volume and cancellation rates are completed and submitted
Oversees patient communication, such as follow-up calls or appointment scheduling reminders, are completed in a timely and efficient manner
Maintains clinical schedules for surgeons and advance practice providers
Supervises check-in/check- out operations and coordination of appointments, working closely with administrative staff
Participates in interviews, hiring, management, and developing staff in a designated office
Assists with ensuring the site is fully staffed, adjusting coverage when staffing issues arise
Oversees training and development of area staff
Participates in the development and coordination of training programs for technical staff
Works with leadership to make recommendations relative to performance evaluations
Addresses departmental, clinical, and patient needs to provide resolutions for an efficient and streamlined office
Ensures regulatory compliance at the office location
Works with the Billing office and internal staff to ensure registration, charge entry and billing functions are performed in an accurate, timely manner, and meet all compliance guidelines
Prepares all purchase orders related to academic and office supplies and has signing authority for non-capital items
Maintains appropriate purchasing records and documentation, as needed
Assists with the compilation and preparation of data for operating grant budgets and for financial reports
Prepares analyses and allocates expenses
Coordinates expenditures and controls
Reviews and approves invoices
Supervises the maintenance of patient medical records, documentation for billing, and completion/submission of documents regarding patient care insurance
Works to streamline tasks and promotes a patient and family centered care environment, by identifying areas of concern and providing resolution
Other duties as assigned
Requirements:
Bachelor's degree and 2 years of relevant experience required
Or equivalent combination of education and experience