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Supervisor, Media and Video Operations

United States, Tempe 39.75 - 46.50 USD / Hour · Job Posted March 20, 2026
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Job Description

The Supervisor, Media and Video Operations is a forward-thinking operational leader supporting a 24/7/365 broadcast and streaming ecosystem. This role sits at the intersection of media operations, workforce strategy, and technology innovation—driving scalable systems that power live events, linear programming, and direct-to-consumer platforms. Beyond workforce oversight, this position architects structured Skill Acceleration programs that elevate technical capability across the organization. The Supervisor serves as a strategic intake partner for senior leadership initiatives while championing automation, AI-enabled workflows, and data-driven process optimization to modernize Media and Video Operations. This is an opportunity for a technology-minded operator who thrives in high-velocity environments and is passionate about building scalable frameworks and high-performing teams.

Job Responsibility

  • Collaborates closely with Manager to deploy technology-driven, automation-first solutions leveraging AI and intelligent workflow tools to eliminate manual processes and increase operational scale
  • Design and evolve standardized operating procedures across Video and Media Operations with a focus on efficiency and resilience
  • Act as a cross-functional liaison across business, technical, and production teams to ensure requirements are captured, prioritized, and operationalized
  • Lead rapid-execution initiatives and high-visibility projects for senior leadership
  • Troubleshoot and resolve real-time workflow disruptions using data-informed decision-making
  • Maintain and analyze workforce and operational data to identify trends, risks, and scalability opportunities
  • Design and implement structured Skill Acceleration frameworks for both new and existing employees
  • Develop scalable learning architecture, digital curriculum, and competency-based development pathways
  • Build onboarding ecosystems that integrate technical provisioning, access management, and foundational operational training
  • Identify operational gaps using performance data and align development initiatives with future-state technology needs
  • Track certification progress, technical proficiency benchmarks, and advancement milestones
  • Continuously iterate learning programs to align with emerging tools, platforms, and automation systems
  • Serve as the strategic intake lead for Media and Video Operations initiatives from senior leadership
  • Evaluate and prioritize projects based on impact, scalability, and technology enablement potential
  • Identify legacy workflows and re-engineer processes through automation, AI integration, and systems optimization
  • Develop reporting dashboards and performance metrics to measure workforce efficiency, and training effectiveness

Requirements

  • Experience operating within media, broadcast, streaming, or similarly high-availability environments
  • Demonstrated experience building structured learning programs or technical enablement frameworks
  • Strong understanding of live production and streaming ecosystems
  • Experience leading cross-functional initiatives in technology-driven environments
  • Analytical mindset with comfort leveraging data to inform operational decisions
  • Proven ability to drive automation, process transformation, and system optimization

Nice to have

  • 3–5 years of experience in media operations, workforce strategy, digital operations, or technical program leadership
  • Familiarity with dashboarding, analytics platforms, or workforce intelligence systems
  • Experience supporting large-scale live events or real-time production environments
  • Exposure to digital transformation, operational scaling, or change management initiatives

What we offer

medical/dental/vision, insurance, a 401(k) plan, paid time off

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