Supervisor, Media and Video Operations

• Collaborates closely with Manager to deploy technology-driven, automation-first solutions leveraging AI and intelligent workflow tools to eliminate manual processes and increase operational scale
• Design and evolve standardized operating procedures across Video and Media Operations with a focus on efficiency and resilience
• Act as a cross-functional liaison across business, technical, and production teams to ensure requirements are captured, prioritized, and operationalized
• Lead rapid-execution initiatives and high-visibility projects for senior leadership
• Troubleshoot and resolve real-time workflow disruptions using data-informed decision-making
• Maintain and analyze workforce and operational data to identify trends, risks, and scalability opportunities
• Design and implement structured Skill Acceleration frameworks for both new and existing employees
• Develop scalable learning architecture, digital curriculum, and competency-based development pathways
• Build onboarding ecosystems that integrate technical provisioning, access management, and foundational operational training
• Identify operational gaps using performance data and align development initiatives with future-state technology needs
• Track certification progress, technical proficiency benchmarks, and advancement milestones
• Continuously iterate learning programs to align with emerging tools, platforms, and automation systems
• Serve as the strategic intake lead for Media and Video Operations initiatives from senior leadership
• Evaluate and prioritize projects based on impact, scalability, and technology enablement potential
• Identify legacy workflows and re-engineer processes through automation, AI integration, and systems optimization
• Develop reporting dashboards and performance metrics to measure workforce efficiency, and training effectiveness

• Experience operating within media, broadcast, streaming, or similarly high-availability environments
• Demonstrated experience building structured learning programs or technical enablement frameworks
• Strong understanding of live production and streaming ecosystems
• Experience leading cross-functional initiatives in technology-driven environments
• Analytical mindset with comfort leveraging data to inform operational decisions
• Proven ability to drive automation, process transformation, and system optimization

• 3–5 years of experience in media operations, workforce strategy, digital operations, or technical program leadership
• Familiarity with dashboarding, analytics platforms, or workforce intelligence systems
• Experience supporting large-scale live events or real-time production environments
• Exposure to digital transformation, operational scaling, or change management initiatives

medical/dental/vision, insurance, a 401(k) plan, paid time off