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This is a 2nd shift position - hours are Monday - Friday 2:00pm - 11:00pm. Responsible for all aspects of technical support for all mechanical and electrical machinery at Vicor including daily maintenance and support, as well as preventative maintenance for all Vicor product lines. The Technical Support Supervisor oversees the daily operations of a technical support team, manages staff, and ensures the timely and effective resolution of production equipment issues.
Job Responsibility:
Communicates with employees on a monthly basis through group meetings
Provides feedback to the Technical Support Manager on Strategic Initiatives for the organization
Reviews Preventive Maintenance intervals and backlog for pm compliancy
Reviews equipment aging to propose replacement/repair options to reduce our exposure as equipment goes beyond its estimated useful life
Establish a working environment that promotes continuous improvement and high morale
Working with production on scheduling maintenance and priorities aligned with production goals
Overseeing the daily operations of a technical support team, manages staff, and ensures the timely and effective resolution of production equipment issues
Meeting objectives of Production support, PM Compliancy, Labor Utilization, inventory control, and database accuracy
Requirements:
Bachelor's Degree in Business Management or Equivalent Experience
Minimum of 8-10 years’ production experience
Strong team-based attitude
Experience in implementing or enhancing teams
Demonstration experience with cross-functional teams