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Supervisor, Maintenance Administration

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Bison Transport

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Location:
Canada , Winnipeg

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

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Job Description:

The Supervisor, Maintenance Administration is responsible for managing administrative workflows for the Maintenance department. Ensuring program objectives/goals are met by building a strong, engaged team. They will uphold corporate policy, procedure, direction, and culture. Ensuring program objectives/goals are met by building a strong, engaged team. The role is critical to maintaining financial accuracy, operational efficiency, and compliance with company standards.

Job Responsibility:

  • Leading by example to promote outstanding customer service, teamwork, creative thinking, and problem solving
  • Heavy focus on teamwork and building highly motivated performers
  • Provides escalation support and brings creative thinking to problem solving
  • Establish strong internal and external customer service relationships
  • Ensure road call notes are thorough and RO fields accurate
  • Monitor call statistics for coaching opportunities to achieve a high level of call answer percentage
  • Review net promoters score and follow-up on negative feedback
  • Maintain pulse on operational needs and Level of Service
  • Review repair estimates for accuracy and cost savings opportunities, focus on staying within budget and providing monthly analysis
  • Negotiate hourly rates, parts discounts, and national pricing
  • Maintain a healthy relationship with key vendors, monitor vendor performance and hold them accountable
  • Responsible for updating BEARS and implementing improvements to ensure accuracy
  • Support process improvements and eliminate roadblocks
  • Work to improve repair vs collection rate ratio while ensuring synergy amongst teams to optimize efficiency
  • Participate in the department interview and hiring processes, oversee staff internal and external training programs, staff scheduling, succession planning and administer corrective action when necessary
  • Develop and administer career development plans
  • Other duties as assigned

Requirements:

  • Prior Transportation Industry experience is an asset
  • Prior experience managing a high performing team would be considered an asset
  • Post-secondary education in Business Administration, Finance, or related field (or equivalent experience)
  • 3–5 years of experience in administrative or financial roles, preferably in maintenance or operations
  • Strong organizational and time-management skills
  • Proficiency in invoicing and billing systems
  • Excellent communication and leadership abilities
  • Detail-oriented with strong problem-solving skills
What we offer:
  • Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
  • Dispersed work environments that promote a healthy work-life balance
  • Meaningful and impactful work and projects with an essential service provider
  • Join our engaging Wellness Program & extracurricular sports teams

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
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