Supervisor-Loss Prevention Job at Marriott Bonvoy (Tokyo)

Job Description

Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded. Assist guests or employees during emergency situations. Administer first aid/CPR to guests or employees as required. Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals. Provide proper paperwork to employees that require outside medical treatment. Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Assist manager/supervisor in ensuring insurance carrier is notified of liability situations according to designated protocol.

Job Responsibility

Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system
Dispatch unusual behavior or emergency situations to appropriate personnel
Assist guests or employees during emergency situations
Administer first aid/CPR as required
Maintain confidentiality of all Security/Loss Prevention and property reports/documents
Provide proper paperwork to employees that require outside medical treatment
Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
Assist manager/supervisor in ensuring insurance carrier is notified of liability situations
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Read and visually verify information in a variety of formats
Visually inspect tools, equipment, or machines
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors

Requirements

CPR Certification
First Aid Certification
Some college
At least 2 years of related work experience

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Supervisor-Loss Prevention

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