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The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements: Customer Satisfaction. The Level 1 Supervisor must be able to work with minimum direction and periodic supervision. This position works in a typical outdoor car wash environment. The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE). This person must adhere to OSHA safety guidelines and protocols which means this person will be required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection.
Job Responsibility:
Provides prompt excellent customer service in a courteous, friendly, and attentive manner
Responsible for greeting customers, answering questions, and explaining the wash options available
Ensure that customers are satisfied and that any inquiries, incidents and issues are reported in a timely manner
Customer Interaction (60%)
Site Upkeep (Cleaning/Maintaining) (30%)
Opening/Closing Procedures (5%)
Basic Troubleshooting (5%)
Requirements:
High School diploma or GED preferred
Excellent communication skills including active listening
Excellent sales and customer service skills
Ability to anticipate customer needs
Able to work weekends
Able to demonstrate responsibility while Site Manager is off site
Enforces all safety policies
Understands the functions of all chemical room equipment
Assist your Site Manager with tunnel and chemical room equipment repairs
Able to clean out solenoids
Minimum 6 months as CWA before advancement
Satisfactorily able to complete all Car wash Attendant job duties
Understands how to troubleshoot basic XPT and DRB issues
Follows “DRB Protocol”
Read “Supervisor Level DRB” training course
Attend Preventative Maintenance Training and complete 5 Day Preventative Maintenance
Reports to work on time and follows the dress and appearance code
Able to work in damp and humid conditions
Able to work in outdoor variable weather conditions
Able to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs
Customer service and some Car Wash experience preferred