Supervisor - Lakeside

• Lead and motivate the sales team to exceed targets
• Deliver excellent customer service
• Support colleague development
• Ensure the smooth day-to-day running of the store
• Coach and motivate the sales team to exceed targets, maximise KPI's, and deliver first-class customer service
• Influence and nurture a professional and enjoyable store environment
• Encourage a winning mentality in service and selling
• Champion colleague engagement and lead by example
• Be an expert on CT product, customer service and selling skills
• Train the sales team and encourage the use of staff training tools
• Assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store
• Adhere to company policy procedures, Health and Safety guidelines and security processes

• Previous experience in a retail position at Supervisor or Key Holder level is essential for this role
• A genuine passion for delivering outstanding customer service is essential
• Experience in managing stock, operations and visual merchandising is highly desirable
• Proven ability to consistently prioritise customer service while achieving excellent sales results
• Experience with coaching and training individual KPI performance

Experience in managing stock, operations and visual merchandising is highly desirable

• Excellent bonus scheme - bonuses are paid quarterly when your store hits target
• Uniform allowance refreshed every 6 months
• Cycle to work scheme
• Relocation packages to support career development
• Season ticket loans to those based in London stores
• Fun fund for parties, treats, social activities and team building events
• Tyrwhitt Academy for professional development
• Apprenticeship level qualifications open to store colleagues