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Total Wine & More Logo Total Wine & More · Sales

Supervisor / Key Holder

United States, Fort Myers 17.76 - 24.86 USD / Hour · Job Posted April 15, 2026
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Job Description

As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers.

Job Responsibility

  • Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)
  • Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
  • Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
  • Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
  • Maintain store safety and cleanliness standards across the store
  • Perform other duties as assigned

Requirements

  • High School Diploma or equivalent preferred
  • 1-3 years of experience
  • 1+ year of proven experience in a supervisory role within a retail setting
  • Strong interpersonal skills and a team player mindset
  • Experience resolving customer issues and coaching peers
  • Familiarity with point-of-sale systems and inventory management software
  • Ability to work a flexible schedule as business requires, including evenings and weekends
  • Must be 21 years of age or older
  • Walk, bend down repeatedly, and be on feet for 8-10 hours a day
  • Climb ladders and lift 50 lbs. overhead and repeatedly
  • May be exposed to various outdoor weather conditions throughout the workday

What we offer

  • Paid time off
  • Generous store discounts
  • Comprehensive health care plans including medical, prescription, dental and vision
  • 401k
  • College tuition assistance
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