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Charles Tyrwhitt Logo Charles Tyrwhitt · -

Supervisor - Jermyn Street Flagship

United Kingdom, London Employment contract 32015.00 GBP / Year · Job Posted June 28, 2026
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Job Description

We have an exciting opportunity for a Supervisor to join our Lower Ground Floor at the iconic Jermyn Street flagship. This role will lead and motivate the sales team to exceed targets, deliver excellent customer service, support colleague development, and ensure the smooth day-to-day running of the tailoring department and customer service area. This is a 40-hour contract. Candidates must be flexible to work on weekdays, weekends and bank holidays.

Job Responsibility

  • Lead and motivate the sales team to exceed targets
  • Deliver excellent customer service
  • Support colleague development
  • Ensure the smooth day-to-day running of the tailoring department and customer service area
  • Coach and motivate the sales team to exceed targets, maximise KPI's, and deliver first-class customer service
  • Influence and nurture a professional and enjoyable store environment
  • Encourage a winning mentality in service and selling
  • Champion colleague engagement and lead by example
  • Be an expert on CT product, customer service and selling skills
  • Train the sales team and encourage the use of staff training tools
  • Assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store
  • Adhere to company policy procedures, Health and Safety guidelines and security processes

Requirements

  • Previous experience in a retail position at Supervisor or Key Holder level is essential for this role
  • A genuine passion for delivering outstanding customer service is essential
  • Experience in managing stock, operations and visual merchandising is highly desirable
  • Proven ability to consistently prioritise customer service while achieving excellent sales results
  • Experience with coaching and training individual KPI performance

What we offer

  • Excellent bonus scheme - bonuses are paid quarterly when your store hits target
  • Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months
  • Cycle to work scheme
  • Relocation packages to support career development
  • Season ticket loans to those based in London stores
  • Fun fund to ensure parties, treats, social activities and team building events happen regularly
  • The Tyrwhitt Academy will take care of your professional development
  • Apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage
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