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Supervisor - Japanese

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Marriott Bonvoy

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Location:
Malaysia , Petaling Jaya

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Supervisor position at Sheraton Petaling Jaya Hotel requiring Japanese language skills. Responsible for ensuring staff teamwork, guest service excellence, dining room monitoring, and assisting with various operational duties in a hospitality environment.

Job Responsibility:

  • Ensure staff is working together as a team to ensure optimum service
  • Inspect grooming and attire of staff
  • Complete opening and closing duties
  • Inspect storage areas for organization
  • Complete scheduled inventories and stock necessary supplies
  • Monitor dining rooms for seating availability, service, safety
  • Complete work orders for maintenance repairs
  • Assist management in hiring, training, scheduling, evaluating employees
  • Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy
  • Anticipate and address guests' service needs
  • Assist individuals with disabilities
  • Identify, recommend, develop, and implement new ways to increase organizational efficiency

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
  • Ability to inspect grooming and attire of staff
  • Complete opening and closing duties
  • Monitor dining rooms for seating availability, service, safety
  • Complete work orders for maintenance repairs
  • Follow all company and safety and security policies and procedures
  • Report accidents, injuries, and unsafe work conditions
  • Ensure uniform and personal appearance are clean and professional
  • Welcome and acknowledge all guests according to company standards
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Grasp, turn, and manipulate objects of varying size and weight
  • Move through narrow, confined, or elevated spaces
  • Move up and down stairs and/or service ramps
  • Reach overhead and below the knees
What we offer:
  • Equal opportunity employer
  • Valuing and celebrating unique backgrounds
  • Global community
  • Engaging experiences and thoughtful service

Additional Information:

Job Posted:
November 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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