CrawlJobs Logo
Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Supervisor - Japanese

Malaysia, Petaling Jaya Employment contract · Job Posted November 27, 2025
Apply Position
Job Link Share

Job Description

Supervisor position at Sheraton Petaling Jaya Hotel requiring Japanese language skills. Responsible for ensuring staff teamwork, guest service excellence, dining room monitoring, and assisting with various operational duties in a hospitality environment.

Job Responsibility

  • Ensure staff is working together as a team to ensure optimum service
  • Inspect grooming and attire of staff
  • Complete opening and closing duties
  • Inspect storage areas for organization
  • Complete scheduled inventories and stock necessary supplies
  • Monitor dining rooms for seating availability, service, safety
  • Complete work orders for maintenance repairs
  • Assist management in hiring, training, scheduling, evaluating employees
  • Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy
  • Anticipate and address guests' service needs
  • Assist individuals with disabilities
  • Identify, recommend, develop, and implement new ways to increase organizational efficiency

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
  • Ability to inspect grooming and attire of staff
  • Complete opening and closing duties
  • Monitor dining rooms for seating availability, service, safety
  • Complete work orders for maintenance repairs
  • Follow all company and safety and security policies and procedures
  • Report accidents, injuries, and unsafe work conditions
  • Ensure uniform and personal appearance are clean and professional
  • Welcome and acknowledge all guests according to company standards
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Grasp, turn, and manipulate objects of varying size and weight
  • Move through narrow, confined, or elevated spaces
  • Move up and down stairs and/or service ramps
  • Reach overhead and below the knees

What we offer

  • Equal opportunity employer
  • Valuing and celebrating unique backgrounds
  • Global community
  • Engaging experiences and thoughtful service
Marriott Bonvoy - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Supervisor - Japanese

8 matching positions

Security Supervisor (Japanese Speaker)

Patrol all areas of the property, secure rooms, assist guests with room access. ...
Location
Location
Japan , Osaka
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED equivalent
  • From two to five years of experience in the related position
  • Must have strong interpersonal skills and be able to relate to all levels of staff
  • Comply with and enforce Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Maintain a harmonious and professional relationship with all departments and Home Office
  • Complete appropriate safety training and certifications to perform work tasks
Job Responsibility
Job Responsibility
  • Patrol all areas of the property, secure rooms, assist guests with room access
  • Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
  • Maintain awareness of undesirable persons on property premises
  • Report works related accidents, or other injuries immediately upon occurrence to manager
  • Report work related accidents, or other injuries immediately upon occurrence to General manager
  • Identify and correct unsafe working procedures
  • Assist in other areas of the department as needed
  • Fulltime
Read More
Arrow Right

Room Reservation Manager

Department Head to a Room Reservation Department. Assists with the soliciting an...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Required Japanese and English speaking and written
  • High school diploma or GED
  • 3 years’ experience in sales and marketing, guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 1 year experience in the sales and marketing, guest services, front desk, or related professional area
Job Responsibility
Job Responsibility
  • Assists with the soliciting and managing of reservations sales-related opportunities
  • Manages and provides training and work assignments to Room Reservation Assistant Manager, Supervisor and Agents
  • Actively up-sells each business opportunity to maximize revenue opportunity
  • Achieves personal and team related revenue goals
  • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience and follow LQA and Forbes standards
  • Provides service to our customers in order to grow share of the account on behalf of the company
  • Support immediate supervisor on additional tasks and projects related to Room Reservation Department, LQA standards and Forbes standards, Empower ResApp (MI Reservation System), Opera, CTAC (MI Commission System), Japanese related room reservation, English international related room reservation, Training, Learning and Growth, and others including support Sales & Marketing Division
  • Fulltime
Read More
Arrow Right

Restaurant Supervisor

The Restaurant Supervisor will be responsible for supporting the daily restauran...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
all.accor.com Logo
Accor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma required
  • technical studies or degree in Tourism, Hospitality Management, Culinary Arts, Food & Beverage or a related field will be valued
  • Minimum of two years of experience in restaurants, hotels, bars, specialty restaurants or high-volume concepts
  • Previous experience as Captain, Restaurant Supervisor, Head Waiter or similar role will be highly valued
  • Knowledge and experience in Japanese food service required, including basic understanding of dishes, ingredients, service timing, presentation and guest recommendations
  • Knowledge of Japanese dishes such as sushi, sashimi, nigiri, maki, ramen, tempura, robata or izakaya will be highly valued
  • Knowledge of service sequence, table setup, complaint handling, order taking and hospitality standards
  • Knowledge of POS systems and basic procedures for payments, check closing and operational reports
  • Ability to lead teams during service and follow up on instructions clearly and effectively
  • Ability to train, coach and support the team on the floor with a positive attitude
Job Responsibility
Job Responsibility
  • Supervise the daily restaurant operation during the assigned shift
  • Ensure service is warm, efficient, attentive and aligned with Hyde’s personality
  • Support the Restaurant Manager in coordinating the service team
  • Supervise the proper guest welcome, table allocation, order taking, food and beverage delivery, payment process and farewell
  • Ensure the team follows service sequence, grooming standards, table setup and cleanliness standards
  • Maintain a constant floor presence, anticipating guest and team member needs
  • Support daily briefings, communication of promotions, menu changes, unavailable items and operational priorities
  • Ensure the team has proper knowledge of the menu, ingredients, allergens, dietary restrictions and guest recommendations
  • Coordinate with kitchen, bar and stewarding to ensure proper service timing and quality of the overall experience
  • Follow up on guest complaints, feedback or special requests, escalating to the Restaurant Manager when necessary
What we offer
What we offer
  • The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand
  • The chance to challenge the norm and work in an environment that is both creative and rewarding
  • Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity
  • A competitive package and plenty of opportunity for development
  • Discounts across the entire Ennismore family of brands
Read More
Arrow Right

Asst Outlet Manager (Japanese Restaurant)

Areas of responsibility include Restaurants/Bars and Room Service, if applicable...
Location
Location
Malaysia , Kuching
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in the food and beverage, culinary, or related professional area
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in the food and beverage, culinary, or related professional area
Job Responsibility
Job Responsibility
  • Assists in the daily supervision restaurant operations and assists with menu planning
  • maintains sanitation standards and assists servers and hosts on the floor during peak meal periods
  • strives to continually improve guest and employee satisfaction
  • determines training needed to accomplish goals, then implements plan
  • handles employee questions and concerns
  • monitors employees to ensure performance expectations are met
  • provides feedback to employees based on observation of service behaviors
  • assists in supervising daily shift operations
  • supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager
  • participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
  • Fulltime
Read More
Arrow Right

Mgr-Security I / Japanese Speaker

Assists the Director of Security in managing security operations on a daily basi...
Location
Location
Japan , Tokyo Bay
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 3 years experience in the security/loss prevention or related professional area
  • 2-year degree from an accredited university in Criminal Justice or related major
  • 1 year experience in the security/loss prevention or related professional area
Job Responsibility
Job Responsibility
  • Assists the Director of Security in managing security operations on a daily basis
  • Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response
  • Ensures the continuous protection of guests, employees and hotel assets
  • Maintains logs, certifications and documents required by law and Standard Operating Procedures
  • Assists in the development and implementation of emergency procedures
  • Recommends follow-up action for security breaches
  • Conducts investigation of all losses of property assets and refers to proper management for disposition
  • Deploys security staff to effectively monitor and protect property assets
  • Complies with all Corporate Security safety and security management guidelines and procedures
  • Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service
  • Fulltime
Read More
Arrow Right

Assistant Restaurant Manager (Japanese Restaurants)

Areas of responsibility include Restaurants/Bars and Room Service, if applicable...
Location
Location
Malaysia , Kuching
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in the food and beverage, culinary, or related professional area
  • OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in the food and beverage, culinary, or related professional area
Job Responsibility
Job Responsibility
  • Handles employee questions and concerns
  • Monitors employees to ensure performance expectations are met
  • Provides feedback to employees based on observation of service behaviors
  • Assists in supervising daily shift operations
  • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager
  • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
  • Ensures all employees have proper supplies, equipment and uniforms
  • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels
  • Ensures compliance with all restaurant policies, standards and procedures
  • Monitors alcohol beverage service in compliance with local laws
  • Fulltime
Read More
Arrow Right

In Room Dining Server

Location
Location
Japan , Chiyoda-ku, Tokyo
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent verbal and written communication skills
  • Ability to apply ethical judgment
  • Planning and monitoring abilities to optimize resource use
  • Strong interpersonal and relationship-building skills
  • Ability to multitask
  • Work in a safe and organized manner
  • Flexible schedule availability
  • Basic accounting and internal control knowledge related to cashiering
  • Ability to operate fax, scanner, copier, telephone, calculator
  • Ability to use computers, Microsoft Office Suite, and reservation systems
Job Responsibility
Job Responsibility
  • Maintain professional and harmonious relationships with colleagues, supervisors, and all departments
  • Comply with Four Seasons Work Rules & Standards of Conduct (Category 1 & 2) as set forth in EmPact
  • Anticipate guest needs and respond promptly and appropriately to concerns or requests
  • Assist in other departmental areas as needed
  • Provide engaging explanations of food & beverage menu items, including origin, taste, and preparation
  • Enter orders accurately into the POS system and communicate them to kitchen/bar teams
  • Verify completed orders and serve guests in a timely manner
  • Break down, clean, and set up tables and drink stations
  • Perform duties assigned by the Outlet Manager
  • Accurately process guest checks and handle cash/credit card payments
  • Fulltime
Read More
Arrow Right

Assistant Manager - Concierge

The Ritz-Carlton, Tokyo is seeking a dedicated and passionate Assistant Manager ...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Native or Business level Japanese is a must (equivalent to JLPT N1)
  • Hold valid working/residence visa in Japan
  • Minimum 3+ years experience in the Guest Services, front desk, or Concierge related professional area
  • Luxury hotel experience
  • or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
Job Responsibility
Job Responsibility
  • Supervises day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Assists in development of specific goals and plans to prioritize, organize, and accomplish work
  • Keeps concierge team focused on the critical components of operations to drive guest satisfaction and the desired financial results
  • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals
  • Periodically maintains effective database to be used by all team members for restaurant and local attractions
  • Participates in maintaining positive relationships with local attractions, restaurants and other businesses to enhance guests' experiences
  • Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping)
  • Maintains awareness of cultural differences needed to meet guest's specific needs and requirements
  • Provides check-in and check-out services and handles reservations when needed
  • Maintains knowledge of rooms and their locations, services and facilities of the hotel
  • Fulltime
Read More
Arrow Right