Supervisor - Japanese Job at Marriott Bonvoy (Petaling Jaya)

Supervisor Human Resources

Assist in monitoring/tracking employee relations issues including resolution and...

Location

Japan , Higashiyama Niseko Village

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience
Japanese Speaker

Job Responsibility

Assist in monitoring/tracking employee relations issues including resolution and follow-up
Assist and support management and the leadership team with handling and resolving Human Resources issues
Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards
Inform Human Resources management of issues related to employee relations
Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines
Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs
Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's)
Assist in logistics, administration, and scheduling of annual employee surveys
Answer phone calls and record messages
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees

Fulltime

New

Assistant Guest Relations Manager

Assistant Guest Relations Manager - Japanese Speaking position at JW Marriott Ph...

Location

Thailand , Phuket

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience
Japanese Speaking

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

What we offer

Training
development
recognition
a place where you can pursue your passions in a luxury environment with a focus on holistic well-being

Fulltime

New

Asset Servicing Analyst

The Asset Servicing Analyst is an entry-level professional role within Japan Ope...

Location

Japan , Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience (entry-level, 2 years preferred) in financial services operations, particularly in asset servicing or corporate actions
Strong interest in and aptitude for understanding diverse investment instruments, including Japanese equities, Japanese bonds, foreign securities, and investment trusts
Strong risk management and control mindset
Proven ability to perform various concurrent activities/projects in a high-risk environment
Fluency in Japanese (native or business level for both written and spoken communication) and business-level English is required
Excellent collaborative and proactive team player
Energetic, flexible, collaborative, and proactive
Proficient in MS Office (Excel, Word, Access- is desired)
Bachelor’s/University degree or equivalent experience

Job Responsibility

Perform comprehensive Income Processing activities, ensuring accurate and timely disbursement for all income types, including investment trust dividends, interest, and redemptions
Handle Corporate Action events from announcement to payment, including processing communications, notifications, and facilitating postings
Execute regulatory controls, perform account reconciliations, and manage record retention in line with established policies and market practices in Japan
Prepare and submit periodic internal and external regulatory reports relevant to asset servicing
Coordinate and resolve processing issues related to corporate actions and income, collaborating closely with Global teams and relevant internal departments
Utilize effective communication and interpersonal skills to interact with colleagues, stakeholders, and Japanese clients, fostering strong relationships with Settlement, Middle Office, and Business teams
Apply analytical thinking and knowledge of data analysis tools and methodologies to identify process improvements and support the implementation of projects
Support a range of products/services and projects under general supervision, working in conjunction with Global teams for seamless execution
Develop a strong understanding of asset servicing products, processes, and industry standards specific to the Japanese financial market
Apply a good understanding of how the team and area integrate with others in accomplishing broader departmental objectives

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Japan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations

Job Responsibility

Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

Fulltime

New

Test Engineer

Location

Vietnam , Hà Nội, Đà Nẵng

Salary:

Not provided

CMC Global Company Limited.

Expiration Date

Until further notice

Requirements

Bachelor of Science (BS)/Master of Science (MS) degrees in Computer Science, Engineering or a related subject
More than 4+ years’ experience working on testing
Experienced in MS Office
Proven working experience in software development
Proven working experience in software quality assurance
Strong knowledge of software QC methodologies, tools and processes
Experience in writing clear, concise and comprehensive test plans and test cases
Japanese: N2/N3

Job Responsibility

Create detailed, comprehensive and well-structured test plans and test cases
Execute test cases with minimal support/review from supervisor
Estimate, prioritize, plan and coordinate testing activities
Review the project plan and specifically the milestones and hours for test case writing and testing
Review specifications and technical design documents to provide timely and meaningful feedback
Analyze and contribute the idea to complete the requirements

What we offer

Package 14 salary months based on KPI + Extra package: 16M/year
Full benefit with social insurance
Annual health check and CMC care insurance under the company’s
Young and dynamic working environment
Opportunity to approach the newest technology trends
Exciting leisure: sports and art events (football club, family day…)
The company’s labor policy is entirely pursuant to Vietnamese labor legislation plus other benefits offered by the company (Company trips, holidays, etc.)

Fulltime

New

Chef de Partie - Japanese Cuisine

Assists the Sous Chef in ensuring the quality, consistency and production of are...

Location

Indonesia , Labuan Bajo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the culinary, food and beverage, or related professional area
OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
2 years experience in the culinary, food and beverage, or related professional area

Job Responsibility

Assists the Sous Chef in ensuring the quality, consistency and production of areas of responsibility in kitchen
Supervises the preparation and production of all hot or cold food items for buffet and a la carte menu
Supervises kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures
Maintains food preparation handling and correct storage standards
Plans and manages food quantities and plating requirements for the food operation
Assists in developing daily and seasonal menu items
Ensures compliance with all applicable laws and regulations
Prepares and cooks foods of all types
Checks the quality of raw and cooked food products
Determines how food should be presented and creates decorative food displays

Fulltime

Securities & Derivative Analyst

The Securities & Derivative Analyst 1 is an entry-level position responsible for...

Location

Japan , Naha

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s/University degree
relevant experience in Fixed Income or Equity Cash Sales Middle Office, or Fixed Income Settlement Operations (preferred)
demonstrated comprehension of Fixed Income (preferred)
energetic, flexible, collaborative, and proactive
strong, influential communicator who is articulate and concise
demonstrated success interacting with stakeholders in the business as well as the Operations, and Technologies
strong risk management and control mindset
self-reliant, good problem solver, results oriented
Japanese: native or business level for both writing and speaking where client service can be provided
English: business level

Job Responsibility

Process orders and transactions originating from sales desks and branch offices
assist in Fixed Income Sales activities, settlement and investigation of client securities and derivatives transactions
ensure trades are booked correctly
ensure trade confirmations are sent timely
work with clients and business acting as point of contact to resolve any queries
recommend solutions to resolve complex issues
perform other duties as assigned by supervisor

What we offer

Equal opportunity employer
global exposure
support for career growth
work-life balance

Fulltime

New

Accounting Manager

Supports the day-to-day execution of general ledger impacted processes, includin...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year bachelor's degree in Finance and Accounting or related major
no work experience required
OR 2-year degree from an accredited university in Finance and Accounting or related major
2 years experience in finance and accounting or related professional area
Japanese Speaker
knowledge of job-relevant issues, products, systems, and processes
knowledge of return check procedures
knowledge of the Gross Revenue Report
knowledge and proficiency with write off procedures
knowledge and proficiency with consolidated deposit procedures

Job Responsibility

Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes
Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution
Coordinates and implements accounting work and projects as assigned
Coordinates, implements and follows up on Accounting SOP audits for all areas of the property
Complies with Federal and State laws applying to fraud and collection procedures
Generates and provides accurate and timely results in the form of reports, presentations, etc
Analyzes information and evaluates results to choose the best solution and solve problems
Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data
Balances credit card ledgers
Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary

Fulltime

Supervisor - Japanese

Marriott Bonvoy

Location:
Malaysia , Petaling Jaya

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 27, 2025

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Job Description:

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Job Posted:
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