Supervisor, Insurance Credit Balance and Refund, CVS Health

CVS Health

Location:
United States, Monroeville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

43888.00 - 85068.00 USD / Year

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Job Description:

CVS Health Specialty Pharmacy, located in Monroeville, PA, seeks a full-time Supervisor for Insurance Credit Balance and Refund. The role involves resolving credit balances and liabilities, providing excellent customer service, managing A/R reports, and supervising a team.

Job Responsibility:

Managing A/R reports and aging buckets, analyzing the A/R to identify problem areas/trends, recommending and implementing solutions
explaining fluctuations in the A/R
maintaining department workflow
Meeting compliance guidelines for timely and accurate refunds/offsets
Various A/R related reporting requirements, including but not limited to: collector aging’s, metric reporting for team, compliance results
Supervising staff to ensure the daily operation needs are met, including productivity compliance, and quality goals
Interviewing, hiring, evaluating and reviewing staff performance, coaching and counseling, disciplinary action and daily supervision of the staff to ensure that all department and company policies and procedures are followed
Providing excellent customer service.

Requirements:

1+ year(s) of insurance billing or collections, accounts receivable experience, health plan claims processing or adjudication experience, or other acceptable related experience in healthcare insurance
1+ year(s) of leadership experience
Must live within a 1 hour commute from the Monroeville, PA office
High School diploma or GED required.

Nice to have:

3+ Years of insurance billing or collections, accounts receivable experience, health plan claims adjudication experience, or other acceptable related experience in healthcare insurance
Ability to coach, manage, develop and guide employee performance while establishing meaningful team goals and objectives in order to drive team performance
Ability to find creative solutions to issues and foster that type of creativeness in your team
Ability to develop a highly productive team through solid communications and feedback
Experience in a high volume, fast-paced production environment
Exceptional organizational skills and the ability to effectively prioritize work, multi-task, and follow through on assignments
Strong presentation skills
Excellent oral, written, and interpersonal communication skills
Prior experience with AR reporting including trending, aging, forecasting, etc.
Skilled in use of MS Office Applications, particularly Excel
Ability to translate and effectively analyze large data sets
Highly motivated self-starter with the ability to work both independently and as a part of a cross-functional team
Bachelor's Degree preferred.

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Additional Information:

Job Posted:
May 19, 2025

Expiration:
June 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Supervisor, Insurance Credit Balance and Refund