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The Supervisor of Research Outpatient Pharmacy Operations manages day to day operations and staff of the Research Outpatient Pharmacy and Chestnut Hill Research Pharmacy to ensure high-quality patient care and high-level investigational drug accountability are delivered in compliance with all laws, regulations, and institutional policies and standards. The Supervisor works closely with research pharmacy management team and members of the pharmacy leadership team to coordinate and administer the pharmacy quality assurance and quality control initiatives. The Supervisor is expected to be able to step in, when needed, to carry out all functions of a staff pharmacist or technician. The supervisor is also expected to coordinate the onboarding and training of new staff members and to ensure ongoing training and competency requirements are met in a timely manner.
Job Responsibility:
Manage day to day operations and staff of the Research Outpatient Pharmacy and Chestnut Hill Research Pharmacy
Ensure high-quality patient care and high-level investigational drug accountability are delivered in compliance with all laws, regulations, and institutional policies and standards
Work closely with research pharmacy management team and members of the pharmacy leadership team to coordinate and administer the pharmacy quality assurance and quality control initiatives
Step in, when needed, to carry out all functions of a staff pharmacist or technician
Coordinate the onboarding and training of new staff members
Ensure ongoing training and competency requirements are met in a timely manner
Collaborate with research pharmacy management team to oversee the daily operations to ensure that research pharmacy activities and services are carried out to meet all regulatory and institutional standards
Participate in the development and implementation of efficient workflows within the research outpatient pharmacy
Participate in and lead quality improvement initiatives and projects
Participate in the development and implementation of quality assurance and quality control activities, including investigational drug accountability and inventory management
Verify that quality controls are completed and documented on time
Identify gaps and work to remedy
Work closely with research teams, nursing, pharmacy, regulatory and other departments to develop and implement action plans to address arising patient care and regulatory issues pertaining to investigational drugs, especially those involving patient delays
Work with the Medication Safety Officer and research pharmacy management team for review and/or follow up of safety reports and concerns related to research outpatient pharmacy investigational drugs
Participate in the recruitment, selection, orientation, training, and performance management of research pharmacy staff (pharmacists and technicians)
Assist in the development and maintenance of programs and policies as related to the research outpatient pharmacy
Communicate the status of projects, staff concerns, and problems to the research pharmacy management team
Facilitate communication with the Disease Group research pharmacists in regard to protocol dispensing or clinical questions and with the Research Pharmacy Operations team in regard to inventory management
Facilitate communication with providers and study teams in regard to investigational drug inventory challenges which may affect patient care
Assist with scheduling both pharmacists and technicians
Provide coverage for the Research Outpatient Pharmacy staff, as needed
Perform other duties as assigned, including attending meetings and participating in Institute wide committees representing Research Pharmacy
Requirements:
Exceptional oral and written communication skills
Ability to dispense medication accurately and efficiently with attention to details
Prioritization and organization of work under stress and time constraints
Problem solving and critical thinking skills needed
Ability to prevent and resolve intradepartmental and interdepartmental problems
Ability to make and implement decisions
Must have supervisory training, organization, and time management skills in order to achieve departmental goals
Bachelor’s or Doctorate in Pharmacy from an accredited college
At least 5 years of hospital or retail pharmacy experience, including 2 years in oncology and 1 year in a supervisory or leadership role
Licensure to practice pharmacy in the Commonwealth of Massachusetts