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MI Field Service Manager is responsible for planning, managing, reviewing, and executing the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales. This role is responsible for hiring, training, coaching a team of one to five or more employees including but not limited to Field Service Technicians, Field Service Supervisors, CS Representatives, and Clerical/administration.
Job Responsibility:
Manages and review all operating expenses at assigned facility
Manages hiring and firing of all personnel at assigned facility
Manages all inventory items assigned to facility
Oversees and review all safety and financial audits
Makes sure the location has a schedule board and it is updated daily
Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team
Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency
Develops a documented succession plan for their location
Provides coaching and feedback to all employees
Performs other duties as assigned
Requirements:
High school diploma or GED
Ten (10) or more years of related experience or an equivalent combination
Specific knowledge of field service duties
Ability to work with the team in the field when the need arises
Ability to maintain a positive attitude and productive, driven work ethic
Strong interpersonal, analytical, and problem-solving skill
Ability to remain calm and clear-headed in an emergency