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Alliance Automotive UK LV Ltd Logo Alliance Automotive UK LV Ltd · Logistics

Supervisor, ICR Field Service (Scraper)

United States, Birmingham, AL, USA · Job Posted February 21, 2026
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Job Description

MI Supervisor, ICR Field Service is responsible for planning, managing, reviewing, and executing the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales. This role is responsible for hiring, training, coaching a team of one to five or more employees including but not limited to Field Service Technicians, CS Representatives, and Clerical/administration.

Job Responsibility

  • Plan, manage, review, and execute the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales
  • Hire, train, coach a team of one to five or more employees including but not limited to Field Service Technicians, CS Representatives, and Clerical/administration
  • Manage and review all operating expenses at assigned facility
  • Manage hiring and firing of all personnel at assigned facility
  • Manage all inventory items assigned to facility
  • Oversee and review all safety and financial audits
  • Make sure the location has a schedule board and it is updated daily
  • Make sure all Field Service team members understand and follow all procedures and processes implemented by CI team
  • Monitor performance metrics and allocate resources as necessary to ensure high quality service at optimal efficiency
  • Develop a documented succession plan for their location
  • Provide coaching and feedback to all employees

Requirements

  • High school diploma or GED and ten (10) or more years of related experience or an equivalent combination
  • Specific knowledge of field service duties
  • Ability to work with the team in the field when the need arises
  • Ability to maintain a positive attitude and productive, driven work ethic
  • Strong interpersonal, analytical, and problem-solving skill
  • Ability to remain calm and clear-headed in an emergency
  • Good communication skills
  • Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date
  • DOT preferred
  • Must be in alignment with company drug free workplace and other required customer regulatory requirements

What we offer

  • Healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation
  • Sick pay
  • Holiday pay
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