Supervisor, HR Operations GBS Job at Baxter (Heredia)

Supervisor, HR Operations GBS

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Costa Rica , Heredia

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Strong communication skills in English, written and verbal
Experience in HR Operations, Shared Services, or HR Generalist roles across multi‑country environments
Transition management expertise with proven ability to manage audits and governance frameworks
Knowledge of Lean, Six Sigma, or similar process improvement methodologies
Effective stakeholder management across geographies and functions
High attention to detail with focus on accuracy and compliance
Ability to coach and develop people
Quality focus, with knowledge of tools and techniques for process improvement
Experience managing teams
Graduate in any discipline (MBA in HR is a plus)

Job Responsibility

Lead a team of HR professionals to deliver services that are accurate, consistent, and trusted across regions
Oversee HR Operations and Pre‑Payroll processes, ensuring compliance while improving efficiency
Apply ERP expertise (SAP, Oracle, Workday, ServiceNow) to streamline workflows and reduce friction
Coach and guide your team to build capability, confidence, and accountability
Use dashboards and KPIs to track performance, identify gaps, and drive measurable improvements
Partner with transition teams to embed new HR projects smoothly and on time
Safeguard data integrity across HR systems, reinforcing Baxter’s reputation for reliability
Spot risks and opportunities early, then act decisively to strengthen HR service delivery
Introduce best practices that raise quality standards and enhance employee experience
Apply analytical and solution‑design skills to deliver practical, scalable outcomes

Fulltime

Supervisor, HR Operations GBS

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Costa Rica , Heredia

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor's degree in any discipline
5-8 years of experience in HR Operations or Shared Services
Strong communication skills in English
Transition management expertise with proven ability to manage audits and governance frameworks
Knowledge of Lean, Six Sigma, or similar process improvement methodologies
Effective stakeholder management across geographies and functions
High attention to detail with focus on accuracy and compliance
Ability to coach and develop people
Quality focus, with knowledge of tools and techniques for process improvement
Experience managing teams

Job Responsibility

Lead a team of HR professionals to deliver services that are accurate, consistent, and trusted across regions
Oversee HR Operations and Pre-Payroll processes, ensuring compliance while improving efficiency
Apply ERP expertise (SAP, Oracle, Workday, ServiceNow) to streamline workflows and reduce friction
Coach and guide your team to build capability, confidence, and accountability
Use dashboards and KPIs to track performance, identify gaps, and drive measurable improvements
Partner with transition teams to embed new HR projects smoothly and on time
Safeguard data integrity across HR systems, reinforcing Baxter’s reputation for reliability
Spot risks and opportunities early, then act decisively to strengthen HR service delivery
Introduce best practices that raise quality standards and enhance employee experience
Apply analytical and solution-design skills to deliver practical, scalable outcomes

Fulltime

Team Leader - HR Operations GBS

At Baxter, we believe every person—regardless of who they are or where they are ...

Location

India , Gurgaon

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Excellent communication skills in English, written and verbal
Experience in HR Operations or Shared Services with exposure to multi‑country environments
Transition management expertise (Americas experience required)
Knowledge of Lean, Six Sigma, or similar process improvement methodologies
Ability to manage audits, controls, and governance frameworks
Strong stakeholder management across geographies and functions
High attention to detail with focus on accuracy and compliance
Ability to coach and develop people
Quality focus with knowledge of tools and techniques for process improvement
Proven people management experience

Job Responsibility

Act as Supervisor and SME for HR Operations, with deep understanding of ERP systems
Manage end‑to‑end Pre‑Payroll and HR Operations functions with strong domain knowledge
Apply ERP expertise (SAP, Oracle, HR Web, ServiceNow, Workday) to streamline workflows
Guide the team in decision‑making and process improvement initiatives
Maintain monthly dashboards including KPIs, performance scorecards, and balanced metrics
Ensure quality parameters and SLAs are consistently met
Partner with transition teams to embed new HR projects smoothly and on time
Safeguard data integrity across HR systems, reinforcing Baxter’s reputation for reliability
Implement best practices to elevate HR service delivery at the business unit/area level
Identify gaps, propose solutions, and implement changes to mitigate risks

Fulltime

People Services Senior Analyst - VPP

You will lead aspects of transformation and operations, at the business unit lev...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field is required
Experience working in a Shared Services / Contact Center environment as a call handler for a minimum of 2 years
Experience working in a Shared Services / Contact Center environment as a Trainer or Training Apprentice is preferred
Experience working with a diverse and multi-cultural team
Experience working for a multinational organization and working with colleagues internationally are preferred

Job Responsibility

Develops, updates and enhances the training content specific to the process
Acts as the full process trainer and Subject Matter Expert supporting the People Services professionals with questions on the floor
Dashboard/Data analysis focusing on NPS, CSAT, sentiment analysis and Internal Audits: performance and trends - run weekly quality reviews with Team Leaders and Supervisor
Case Management: Required to support operations 40-60% of the time when volume spikes
Works alongside Team Leaders and Supervisor on cases that are prone or have already been raised to escalation stage
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g.GM Answers) and escalating the case to Tier 2 and following through to resolution
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, simplicity, and safety
Evaluating peer check / post audit results and providing recommendations on how to improve quality and engage concerned teams in achieving improvement goals
Conducting meetings with team members to align process gaps based on escalated issues and post audit results
Quality Management: Run quality analysis: Calibration with Quality Auditors

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst - VPP

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

New

Accounting and People & Culture Administrator

At The Queen's Cue and Crescent Hotels & Resorts, we are a team of hospitality p...

Location

Canada , Stratford

Salary:

50000.00 - 52000.00 CAD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong understanding of accounting fundamentals (AP, AR, reconciliations, financial controls)
High level of accuracy and attention to detail
Strong organizational skills with the ability to manage multiple priorities
Comfortable working in a pre-opening environment with evolving processes
Clear and professional communication skills
A proactive, self-starting mindset with a willingness to pitch in across departments

Job Responsibility

Oversee day-to-day financial processes
Ensure compliance with Crescent and Marriott standards
Support accurate, timely reporting
Support onboarding, payroll coordination, and maintaining associate records
Ensure all revenue is accurately recorded
Ensure invoices are properly approved and paid
Ensure all financial controls align with Crescent standards
Support reconciliations
Review Night Audit outputs
Maintain accurate financial records supporting daily operations and month-end reporting

What we offer

Exceptional benefit plan for eligible associates & your family members
RRSP matching program for eligible associates
Discounts with Crescent managed properties in North America, and Marriott Worldwide for you & your family members
A workplace that you can be proud of, where you are valued, trusted and supported by the team

Fulltime

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Supervisor, HR Operations GBS

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