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Supervisor-housekeeping

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Marriott Bonvoy

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Location:
Malaysia , Kuala Lumpur

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Supervisor-Housekeeping position at JW Marriott Hotel Kuala Lumpur. Inspect cleaned areas, manage room status reports, coordinate with other departments, assist in employee management, and ensure guest service standards.

Job Responsibility:

  • Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
  • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
  • Assist Housekeeping management in managing daily activities
  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
  • Document and resolve issues with discrepant rooms with the Front Desk
  • Prepare, distribute, and communicate changes in room assignments
  • Communicate issues to next shift
  • Complete required paperwork
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
  • Follow all company and safety and security policies and procedures
  • report any maintenance problems, safety hazards, accidents, or injuries
  • complete safety training and certifications
  • Ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships with others
  • listen and respond appropriately to the concerns of other employees
  • Ensure adherence to quality expectations and standards
  • Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
  • Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Stand, sit, kneel, or walk for an extended period across an entire work shift
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
  • Enter and locate work-related information using computers and/or point of sale systems
  • Read and visually verify information in a variety of formats (e.g., small print)
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
What we offer:
  • Training
  • development
  • recognition
  • a place where you can pursue your passions in a luxury environment with a focus on holistic well-being

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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