Supervisor-Guest Service, Marriott Bonvoy

Supervisor-Guest Service

Marriott Bonvoy

Location:
China, Xiaojing Bay

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Supervisor-Guest Service position at Le Méridien Xiaojing Bay, responsible for processing guest check-ins, managing accounts, ensuring proper billing procedures, assisting with training and development of employees, and providing exceptional guest service in a luxury hotel environment.

Job Responsibility:

Process all guest check-ins
Verify guest identity and form of payment
Set up accurate accounts for each guest
Enter Marriott Rewards information
Ensure rates match market codes
Secure payment prior to issuing room key
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank
Obtain manual authorizations
Notify Loss Prevention/Security of any guest reports of theft
Assist management in training, evaluating, counseling, motivating and coaching employees
Serve as a role model and first point of contact
Develop/maintain positive working relationships
Follow company policies and procedures
Report accidents, injuries, and unsafe work conditions
Complete safety training and certifications
Welcome and acknowledge guests
Anticipate and address guests' service needs
Assist individuals with disabilities
Speak using clear and professional language
Prepare and review written documents
Answer telephones using appropriate etiquette
Ensure adherence to quality standards
Enter and locate information using computers/POS systems

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy
Global team environment
Career development opportunities

Additional Information:

Job Posted:
August 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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