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Supervisor-Guest Relations

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
China , Shanghai

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Supervisor position at Sheraton Shanghai Waigaoqiao Hotel responsible for guest relations, responding to guest inquiries, making arrangements for services, and ensuring guest satisfaction while maintaining company standards and policies.

Job Responsibility:

  • Respond to questions from guests and follow up to ensure satisfaction
  • Take and confirm reservations and cancellations
  • Supply guests with information regarding property amenities, services, room features, and local areas
  • Respond to guest requests for special arrangements or services
  • Contact appropriate departments to resolve guest requests
  • Collaborate with management to develop procedures and set goals
  • Assign and ensure work tasks are completed on time and meet quality standards
  • Follow all company policies and procedures
  • Welcome and acknowledge all guests according to company standards
  • Develop and maintain positive working relationships
  • Ensure adherence to quality expectations and standards
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
What we offer:
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Global community
  • Engaging experiences and thoughtful service

Additional Information:

Job Posted:
November 19, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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