Supervisor Guest Experience Job at Woodbine Entertainment Group (Etobicoke, Ontario)

Guest Experience Supervisor (Welcome Experience)

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Guest Experience Night Supervisor (Front Office Night Supervisor)

Complete designated cashier and closing reports in the computer system. Review s...

Location

Hungary , Budapest

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Complete designated cashier and closing reports in the computer system
Review shift logs/daily memo books and document pertinent information in logbooks
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
Sell a room/accommodation to guests without reservations based on availability
Ensure rates match market codes and that any exceptions are documented
Ensure checks that come from outlets are scanned and charged to room
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Report accidents, injuries, and unsafe work conditions to manager

Fulltime

Front Desk - Guest Experience Supervisor

Masterpiece by Design. Dynamic by Nature The St. Pancras London is distinctly i...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Exceptional interpersonal and communication skills with the ability to interact effectively at all levels
Previous experience in customer service is preferred
A team-first attitude
Great hospitality skills as well as attention to detail
Positive outlook and outgoing personality
Previous experience in a similar quality, five-star, high volume environment is a big plus

Job Responsibility

Processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Setting up accurate accounts for each guest according to their requirements
Entering Marriott Bonvoy information
Ensuring rates match market codes, documenting exceptions
Securing payment prior to issuing room key, verifying/adjusting billing
Compiling and reviewing daily reports/logs/contingency lists
Completing cashier and closing reports
Supplying guests with directions and property information
Accommodating guest requests, contacting appropriate staff if necessary
Following up to ensure requests have been met

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Pension scheme participation
Life Assurance coverage
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries

Fulltime

Guest Experience Supervisor

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Guest Experience Supervisor

At Four Seasons Resort and Residences Whistler the Guest Experience team deliver...

Location

Canada , Whistler

Salary:

27.45 - 29.95 CAD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Previous Front Office experience is required, preferably within a luxury hotel
Excellent customer service experience
Ability to multi-task and remain highly organized
Excellent communication skills in English (written, oral and speaking)
Valid work authorization for Canada

Job Responsibility

Ensure accurate and timely communication of guest preferences, coordinate and liaise with various departments to ensure the hotel delivers the highest level of guest experience
Communicate aversions and guest information accordingly (F&B, Concierge, Front Desk, Guest Services)
Greet arriving and departing guests, providing genuine hospitality and recognition
Personalize guest experience by utilizing Golden to maximize guest recognition and satisfaction
Update Golden Profile of each guest with preferences collected throughout their stay
Follow up during guest stay with regards to their experience, meet guests in lobby and restaurant when possible
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolve customer complaints
assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices

What we offer

Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period
Access to affordable shared staff accommodation
Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc
Complimentary meal per shift in our employee dining room
Retirement plan with employer contribution
Paid time off
vacation days and additional floating holidays per year
Excellent training and development program
Discovery Nights at Four Seasons worldwide

Fulltime

Guest Experience Supervisor

At Four Seasons Resort and Residences Whistler the Guest Experience team deliver...

Location

Canada , Whistler

Salary:

27.45 - 29.95 CAD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Previous Front Office experience is required, preferably within a luxury hotel
Excellent customer service experience
Ability to multi-task and remain highly organized
Excellent communication skills in English (written, oral and speaking). Additional languages is an asset
Valid work authorization for Canada

Job Responsibility

Ensure accurate and timely communication of guest preferences, coordinate and liaise with various departments to ensure the hotel delivers the highest level of guest experience. Communicate aversions and guest information accordingly (F&B, Concierge, Front Desk, Guest Services)
Greet arriving and departing guests, providing genuine hospitality and recognition
Personalize guest experience by utilizing Golden to maximize guest recognition and satisfaction
Update Golden Profile of each guest with preferences collected throughout their stay
Follow up during guest stay with regards to their experience, meet guests in lobby and restaurant when possible
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolve customer complaints
assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices

What we offer

Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period
Access to affordable shared staff accommodation
Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc
Complimentary meal per shift in our employee dining room
Retirement plan with employer contribution
Paid time off
vacation days and additional floating holidays per year
Excellent training and development program
Discovery Nights at Four Seasons worldwide

Fulltime

Retail Supervisor - Guest Experience

Join our Guest Experience Team! Excitingly, we are now looking for a talented Su...

Location

United Kingdom , London

Salary:

Not provided

Fortnum & Mason

Expiration Date

Until further notice

Requirements

Already be in a similar role within the retail industry
Possess experience working within a fast-paced, luxury environment
Demonstrate your proven ability to deliver excellent customer service
Be fully flexible to work varying shifts including weekends
Have superb communication skills as you will be working with a number of departments

Job Responsibility

Provide exceptional and personalised luxury customer service
Lead the close knit retail team
Offer guidance and share responsibility for the floor’s day-to-day operations
Assist in motivating and coaching the team to ensure they deliver world-class customer service consistently

What we offer

Competitive hourly rate + paid overtime
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
Subsidised staff restaurant using Fortnum’s ingredients
28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities
Annual staff party and incredible gifts after 5 years

Fulltime

Guest Experience Supervisor

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins
Set up accurate accounts for each guest
Enter Marriott Rewards information
Ensure rates match market codes
Secure payment prior to issuing room key
Compile and review daily reports
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests
Process all payment types

Fulltime

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Supervisor Guest Experience

Job Description

Job Responsibility

Requirements

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