Supervisor-Front Office Job at Marriott Bonvoy (Shanghai)

Job Description

Marriott Executive Apartments Shanghai Zhangjiang is seeking a Supervisor-Front Office to process all guest check-ins, verify guest identity, form of payment, assigning room, and activating/issuing room key. The role includes setting up accurate accounts for each guest, entering Marriott Rewards information, ensuring rates match market codes, documenting exceptions, securing payment prior to issuing room key, verifying/adjusting billing, compiling daily reports, completing cashier and closing reports, supplying guests with directions and property information, accommodating guest requests, and following up to ensure requests have been met. The ideal candidate will have a high school diploma or G.E.D., at least 1 year of related work experience, and at least 1 year of supervisory experience.

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank at beginning and end of shift
Obtain manual authorizations and follow all Accounting procedures
Notify Loss Prevention/Security of any guest reports of theft
Assist management in training, evaluating, counseling, motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Develop/maintain positive working relationships
Support team to reach common goals
Listen and respond appropriately to employee concerns
Follow company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure personal appearance is clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Ensure adherence to quality standards
Enter and locate information using computers/POS systems
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements

Education: High school diploma or G.E.D. equivalent
Related Work Experience: At least 1 year of related work experience
Supervisory Experience: At least 1 year of supervisory experience

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Supervisor-Front Office

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