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Supervisor-front Office

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
China , Wuxi

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Supervisor-Front Office position at Sheraton Wuxi Binhu Hotel. Responsible for processing guest check-ins, managing accounts, handling payments, providing guest services, and supervising front office operations while ensuring adherence to company policies and quality standards.

Job Responsibility:

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
  • Process all payment types, vouchers, paid-outs, and charges
  • Balance and drop receipts
  • Count and secure bank at beginning and end of shift
  • Obtain manual authorizations and follow all Accounting procedures
  • Notify Loss Prevention/Security of any guest reports of theft
  • Assist management in training, evaluating, counseling, motivating and coaching employees
  • Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Develop/maintain positive working relationships
  • Support team to reach common goals
  • Listen and respond appropriately to employee concerns

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
What we offer:
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Global community
  • Engaging experiences and thoughtful service

Additional Information:

Job Posted:
November 18, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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