Supervisor-Front Office Job at Marriott Bonvoy (Melbourne)

Job Description

Come and join the team at Sheraton Melbourne Hotel! Nestled in Melbourne's picturesque Paris End of Collins Street, Sheraton Melbourne Hotel welcomes you to a truly distinctive travel experience. Our ideal downtown location places you at the heart of Melbourne CBD with its charming restaurants, cafes and attractions. Fuel your adventure at Princess Theatre and Melbourne Cricket Ground with tasty, European-inspired cuisine at Little Collins Street Kitchen. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.

Job Responsibility

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Anticipate sold-out situations and obtain satisfactory alternative accommodations
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Cash guests' personal checks and traveler's checks
Review shift logs/daily memo books and document pertinent information in logbooks
Count bank at the beginning and end of shift
Balance and drop receipts according to Accounting specifications
Assist management in training, motivating, and coaching employees
serve as a role model
Report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
Anticipate and address guests' service needs
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements

Valid Driver's License (able to drive manual preferred)
Responsible Service of Alcohol (RSA) Certificate
Minimum 1–2 years' experience in a front desk or supervisory role within hospitality
Hotel front desk experience is specifically required for this position
Strong communication and interpersonal skills
Ability to anticipate guest needs and deliver exceptional service
Professional appearance and attention to detail
Flexibility to work varied shifts, including weekends and holidays
Australian work authorisation is required for this position

What we offer

Long Service Leave Portability among Marriott Properties in Australia
Discounts on hotel rooms including all properties within the Marriott International group
Employee Referral Incentives
Enjoy discount in all our Marriott Properties around the globe
Discounts on food & beverage across all our hotels
The best hotel training opportunities produced independently by Melbourne Marriott Hotel and internationally recognised training programs by Marriott International
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy

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Supervisor-Front Office

Job Description

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