Supervisor-Front Office, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Chengdu

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Supervisor-Front Office role at Sheraton Chengdu Lido Hotel involves overseeing front office operations, including guest check-ins, billing accuracy, and ensuring high-level service standards. Responsibilities include managing guest accommodations, training employees, supporting positive team dynamics, maintaining safety standards, and providing guest assistance in alignment with the Sheraton and Marriott values.

Job Responsibility:

Process all guest check-ins
verify guest identity
assign rooms and activate/issue room keys
set up accurate accounts for guests
ensure billing accuracy and secure payments
supply guests with directions and property information
accommodate guest requests and ensure follow-up
process payment types, vouchers, paid-outs, and charges
balance and drop receipts
compile daily reports and logs
notify Loss Prevention/Security of theft reports
assist management in training, evaluating, and coaching employees
serve as a role model for treatment policies
support teamwork
adhere to safety standards and report accidents
maintain professional appearance
protect company assets
welcome and acknowledge guests
assist individuals with disabilities
speak and write professionally
operate computers and POS systems
perform reasonable job duties as requested

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Equal opportunity employer environment
connection to Sheraton global community
welcoming and inclusive workplace
participation in Marriott International portfolio

Additional Information:

Job Posted:
June 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Supervisor-Front Office