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Supervisor-Front Office

China, Xinjiang Sayram Lake Employment contract · Job Posted November 24, 2025
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Job Description

Front Office Supervisor position at AC Hotel Xinjiang Sayram Lake, responsible for guest check-ins, account management, payment processing, and team supervision while ensuring adherence to quality standards and company policies.

Job Responsibility

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
  • Process all payment types, vouchers, paid-outs, and charges
  • Balance and drop receipts
  • Count and secure bank at beginning and end of shift
  • Obtain manual authorizations and follow all Accounting procedures
  • Notify Loss Prevention/Security of any guest reports of theft
  • Assist management in training, evaluating, counseling, motivating and coaching employees
  • serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience

What we offer

  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Non-discrimination policy
  • Global team environment
  • Career development opportunities

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