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Supervisor-Front Desk

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Marriott Bonvoy

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Location:
India , Pune

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Supervisor-Front Desk at Four Points by Sheraton Hotel & Serviced Apartments Pune. Full Time position. Job ID 26054703. Assists staff with problem payments, processes check-ins, coordinates with housekeeping, and assists management with hiring and training.

Job Responsibility:

  • Assist staff with expediting problem payments
  • Follow up with guest regarding satisfaction with guest-related issues
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types
  • Set up accurate accounts for each guest upon check-in
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
  • Block rooms in the computer and identify designated requirements and requests
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Count bank at the beginning and end of shift
  • Balance and drop receipts according to Accounting specifications
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
  • Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Anticipate and address guests’ service needs
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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