Supervisor-front desk, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Xiamen

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Supervisor-Front Desk is responsible for assisting staff with problem-solving, ensuring guest satisfaction, processing transactions, and supporting management in employee training and motivation. The role involves handling shift logs, reservation system operations, guest requests, and adhering to the company's quality and safety standards. This position prioritizes a strong commitment to hospitality and teamwork, in line with Marriott's renowned service values.

Job Responsibility:

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins and payment types
Anticipate sold-out situations and obtain alternative accommodations
Block rooms in the computer and identify designated requirements
Coordinate with Housekeeping to track readiness of rooms for check-in
Assist management in hiring, training, scheduling, evaluating, counseling, and motivating employees
Maintain confidentiality of proprietary information
Ensure adherence to quality expectations and standards
Handle safety training and certifications
Develop and maintain positive working relationships with others
Anticipate and address guests’ service needs

Requirements:

At least 1 year of related work experience
High school diploma or G.E.D. equivalent

What we offer:

Equal opportunity employment
Focus on training, development, and recognition
Holistic well-being emphasis
Camaraderie with a diverse group of co-workers

Additional Information:

Job Posted:
July 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Supervisor-front desk