Supervisor-Front Desk, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Anji

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Supervisor-Front Desk position at JW Marriott Hotel Zhejiang Anji, responsible for assisting with front desk operations, guest services, payment processing, and team supervision while delivering thoughtful, heartfelt, forward-thinking service that upholds Marriott's legacy of hospitality.

Job Responsibility:

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Set up accurate accounts for each guest upon check-in
Anticipate sold-out situations and obtain satisfactory alternative accommodations
Block rooms in the computer and identify designated requirements and requests
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Coordinate with Housekeeping to track readiness of rooms for check-in
Review shift logs/daily memo books and document pertinent information in logbooks
Count bank at the beginning and end of shift
Balance and drop receipts according to Accounting specifications
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
Report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
Anticipate and address guests' service needs
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

What we offer:

Training and development opportunities
Recognition programs
Focus on holistic well-being
True camaraderie with diverse group of co-workers
Luxury work environment
Equal opportunity employer
Celebrating unique backgrounds and experiences

Additional Information:

Job Posted:
November 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Supervisor-Front Desk