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In addition to being a Food & Beverage expert, we will need you to be a natural leader who inspires team members to maximize their full potential and exceed guest expectations. We will need you to coach and guide team members in all aspects of the operation to ensure everything runs flawlessly. Monitoring performance, discussing team member challenges, and removing barriers standing in the way of their success will also be important. You will need to listen and connect with guests to evaluate quality of service and implement solutions to ensure their overall experience is a winning one. You will need to lead by example and live and breathe our values and beliefs so employees can wow our guests, think differently, listen and connect, have fun and exceed our brand service standards.
Job Responsibility:
Deliver high energy / detailed pre-shift meetings and work with Managers on a weekly basis to plan & review the weekly shift meeting topics that have the highest impact on the business
Engage Guests throughout the shift to ensure that quality checks are being performed and gain feedback on the food and service experience
Executing the daily staffing schedule and organizing the daily staffing work assignments
Updating the time and attendance record sheet
Escalate any employee issues such as work performance, attendance management, policy & procedure breaches, grievances, and disciplinary outcomes of all team members to the Manager
Provide training, in the moment coaching and assist team members in all aspects of the operation (i.e., meal periods, peak periods) to ensure the operation runs flawlessly
Participate and action Supervisory 30, 60 and 90 plans to help improve the overall service and culinary offerings within the Hospitality business
Other related duties as assigned
Requirements:
Minimum two (2) years supervisory experience in a fast-paced restaurant, hotel or quick-service environment
Smart Serve and Food Safety Handling certification required
Ability to lift up to 50Lbs
Various shift work, including day, evening, nights, weekends, and holidays, as required
What we offer:
Strong promote-from-within philosophy
Committed to working with you to maximize your potential