Supervisor, Field Services

• Direct management of a team of approximately 8-15 full-time/temp mobile operators, including hiring, performance metrics analysis and disciplinary actions as required
• Work closely with Field Service, Client Service, and/or Account Managers to identify areas of improvement as well supporting client relations
• Workforce management, including weekly schedule creation to ensure maximum efficiency while considering operational expenses
• Perform routine weekly field audits of operators
• Maintain both Depot and Vehicle inventory to ensure operational supplies are readily available
• Diagnose equipment and enforcement systems for repairs and perform repairs as needed to ensure full system availability
• Prioritize, plan and execute work efforts, ensuring a balanced workload across the team
• Ensure deployments are completed to meet all state legislative and current program standards
• Ensure deployments are triaged and resolved within agreed SLA
• Maintain complete SLA compliance related to Field Services

• Minimum 4 years of experience of increasing responsibility in operations and/or field services roles
• Minimum 2 years of effective people leadership including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff
• Qualified candidates will possess strong critical thinking and problem-solving abilities and show initiative, as evidenced by constructing and analyzing data to evaluate performance
• Preferred Associates or Bachelors Degree
• Successful completion of the Nlets fingerprinting background assessment
• Excellent written and verbal communication skills
• Strong leadership/supervision skills and motivation techniques
• Strong multi-tasking skills
• Working knowledge of Microsoft Office
• Must be willing to work outside
• Ability to travel on short notice

Experience in a field assignment preferred