Supervisor-field service

• Develops and implements best practices and procedures to enhance business growth
• Manages service personnel to ensure they meet customer’s expectations and requirements
• Ensures that every technician has the proper training and certifications to meet the needs of the job
• Schedules service jobs and assigns personnel to specific jobs and duties
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely
• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes
• Participates with Manager in hiring new Field Service Technicians
• Tracks all training for each technician
• Performs other duties as assigned

• Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience
• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive, driven work ethic required
• Strong interpersonal, analytical, and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required
• Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date
• DOT preferred
• Must be in alignment with company drug free workplace and other required customer regulatory requirements
• Excellent driving record preferred

options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay