Supervisor, Field Service- ICR

• Plan, manage, review, and execute field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales
• Hire, train, coach a team of one to five or more employees including but not limited to Field Service Technicians, Field Service Supervisors, CS Representatives, and Clerical/administration
• Manage and review all operating expenses at assigned facility
• Manage hiring and firing of all personnel at assigned facility
• Manage all inventory items assigned to facility
• Oversee and review all safety and financial audits
• Make sure the location has a schedule board and it is updated daily
• Make sure all Field Service team members understand and follow all procedures and processes implemented by CI team
• Monitor performance metrics and allocate resources as necessary to ensure high quality service at optimal efficiency
• Develop a documented succession plan for their location
• Provide coaching and feedback to all employees
• Perform other duties as assigned

• High school diploma or GED and ten (10) or more years of related experience or an equivalent combination
• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive, driven work ethic required
• Strong interpersonal, analytical, and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required
• Physical demands: lift/carry up to 50 pounds, ability to lift bulky objects, use neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling

Options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay