Supervisor - Field Operations

• Manage and be accountable to predetermined metrics
• Mentor a team performing local customer drops
• Ensure availability of install and drop crew is accounted for in workforce management
• Liaising with other field teams to report drops are ready for installation as scheduled
• Assisting in scheduling the install and drop crew with workforce management
• Driving accountability within the drop crew to ensure timely and cost-effective work is performed
• Ensuring all work orders are completed
• Providing quick response, communication and resolution of utilities cut in error
• Inspect and approve vendor invoices related to locate and drop charges
• Participate in developing and refining MSAs with vendor partners
• Work with inventory management to ensure the proper inventory levels are on hand or ordered per forecasted production

• Broad knowledge of network - fiber networks preferred
• Management of installation and or customer facing crews
• Ability to establish and maintain effective reporting and metrics
• Excellent problem solving and decision-making ability
• Customer service best practices
• Expectation and performance management
• Creating effective solutions to advance vendor relationships to partnerships
• Observant with strong attention to detail
• Effective verbal and written communication skills
• Strong integrity with an objective logical approach
• 3+ years supervising team members and construction vendors connecting and activating internet customers
• Stellar management of customer facing team members
• Strong knowledge of FTTx installation and OSP practices
• Proficient computer skills
• Strong entrepreneurial spirit
• Prior experience working with and managing vendors

If you don't have the fiber network experience, this would be a great opportunity to learn!

• Learn more about Tucows Benefits
• We celebrate multiple approaches and diverse points of view
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment