Supervisor, Field Operations Job at Brightspeed (Franklin, IN)

Supervisor, Field Operations

Brightspeed is looking for an experienced Supervisor, Field Operations to join o...

Location

United States , Martinsville

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent education and experience
Previous experience managing teams within a telecom technical environment with typically 4+ years of experience
Strong skills and experience in employee development, including training, coaching and mentoring in a union environment
Computer skills are required including Outlook, Excel, Word, and legacy systems
Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed
Working knowledge of the splicing and construction process for the telecommunication industry
Working knowledge of Contractor relations
The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior
The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure
Experience negotiating timeframes for completion and meeting critical deadlines

Job Responsibility

Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities
Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process
A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills
Leading a team of technicians who meet attendance and performance standards
Representing Brightspeed with customers and governmental agencies
Collaborating with the union to achieve a win-win working relationship
Celebrating successes, with appropriate use of rewards and recognition
Motivating team for continuous improvement and achievement of maximum performance

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Supervisor, Field Operations

Brightspeed is looking for an experienced Supervisor, Field Operations to join o...

Location

United States , Killeen, TX

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent education and experience
Previous experience managing teams within a telecom technical environment with typically 4+ years of experience
Strong skills and experience in employee development, including training, coaching and mentoring in a union environment
Computer skills are required including Outlook, Excel, Word, and legacy systems
Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed
Working knowledge of the splicing and construction process for the telecommunication industry
Working knowledge of Contractor relations
The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior
The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure
Experience negotiating timeframes for completion and meeting critical deadlines

Job Responsibility

Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities
Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process
A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills
Leading a team of technicians who meet attendance and performance standards
Representing Brightspeed with customers and governmental agencies
Collaborating with the union to achieve a win-win working relationship
Celebrating successes, with appropriate use of rewards and recognition
Motivating team for continuous improvement and achievement of maximum performance

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Supervisor, Field Operations

Brightspeed is looking for an experienced Supervisor, Field Operations to join o...

Location

United States

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent education and experience
Previous experience managing teams within a telecom technical environment with typically 4+ years of experience
Strong skills and experience in employee development, including training, coaching and mentoring in a union environment
Computer skills are required including Outlook, Excel, Word, and legacy systems
Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed
Working knowledge of the splicing and construction process for the telecommunication industry
Working knowledge of Contractor relations
The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior
The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure
Experience negotiating timeframes for completion and meeting critical deadlines

Job Responsibility

Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities
Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process
A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills
Leading a team of technicians who meet attendance and performance standards
Representing Brightspeed with customers and governmental agencies
Collaborating with the union to achieve a win-win working relationship
Celebrating successes, with appropriate use of rewards and recognition
Motivating team for continuous improvement and achievement of maximum performance

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Supervisor, Field Operations

Brightspeed is looking for an experienced Supervisor, Field Operations to join o...

Location

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent education and experience
Previous experience managing teams within a telecom technical environment with typically 4+ years of experience
Strong skills and experience in employee development, including training, coaching and mentoring in a union environment
Computer skills are required including Outlook, Excel, Word, and legacy systems
Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed
Working knowledge of the splicing and construction process for the telecommunication industry
Working knowledge of Contractor relations
The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior
The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure
Experience negotiating timeframes for completion and meeting critical deadlines

Job Responsibility

Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities
Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process
A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills
Leading a team of technicians who meet attendance and performance standards
Representing Brightspeed with customers and governmental agencies
Collaborating with the union to achieve a win-win working relationship
Celebrating successes, with appropriate use of rewards and recognition
Motivating team for continuous improvement and achievement of maximum performance

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Supervisor, Field Operations

Brightspeed is looking for a Supervisor, Field Operations Support to join our te...

Location

United States , Killeen

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Mid-level supervisor typically with 2-5 years of experience
Strong leadership, team building, customer service, analytical, problem solving, conflict resolution and interpersonal skills
Strong Communication Skills (Oral and Written)
Self-empowered and able to act quickly to make critical business decisions
Proficiency with MS Excel, PowerPoint, PowerBi
The ability and desire to quickly understand new technologies/systems and how to best use them for technician support

Job Responsibility

Handle the daily management and supervision of 15-20 call center employees
Handle escalations from internal departments
Build partner relationship with field support to promote a positive experience for our customers
Maintain production levels by setting goals for team members and actively coaching towards those goals
Provide coaching and counseling via group meetings and individual employee counseling
Seek to continually improve work methods and results individually and for the team
Create a positive work environment

What we offer

Competitive compensation and comprehensive benefits
Medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Host of voluntary benefits

Fulltime

Supervisor, Field Operations

Brightspeed is looking for an experienced Supervisor, Field Operations to join o...

Location

United States , Fuquay Varina

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent education and experience
Previous experience managing teams within a telecom technical environment with typically 4+ years of experience
Strong skills and experience in employee development, including training, coaching and mentoring in a union environment
Computer skills are required including Outlook, Excel, Word, and legacy systems
Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed
Working knowledge of the splicing and construction process for the telecommunication industry
Working knowledge of Contractor relations
The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior
The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure
Experience negotiating timeframes for completion and meeting critical deadlines

Job Responsibility

Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities
Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process
A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills
Leading a team of technicians who meet attendance and performance standards
Representing Brightspeed with customers and governmental agencies
Collaborating with the union to achieve a win-win working relationship
Celebrating successes, with appropriate use of rewards and recognition
Motivating team for continuous improvement and achievement of maximum performance

What we offer

competitive medical, dental, vision, and life insurance
an employee assistance program
a 401K plan with company match and a host of voluntary benefits

Fulltime

Supervisor, Field Operations

Brightspeed is looking for an experienced Supervisor, Field Operations to join o...

Location

United States , Kill Devil Hills

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent education and experience
Previous experience managing teams within a telecom technical environment with typically 4+ years of experience
Strong skills and experience in employee development, including training, coaching and mentoring in a union environment
Computer skills are required including Outlook, Excel, Word, and legacy systems
Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed
Working knowledge of the splicing and construction process for the telecommunication industry
Working knowledge of Contractor relations
The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior
The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure
Experience negotiating timeframes for completion and meeting critical deadlines

Job Responsibility

Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities
Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process
A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills
Leading a team of technicians who meet attendance and performance standards
Representing Brightspeed with customers and governmental agencies
Collaborating with the union to achieve a win-win working relationship
Celebrating successes, with appropriate use of rewards and recognition
Motivating team for continuous improvement and achievement of maximum performance

What we offer

competitive medical, dental, vision, and life insurance
an employee assistance program
a 401K plan with company match
host of voluntary benefits

Fulltime

Field Operations Supervisor Residential Construction

We are a family-owned remodeling company experiencing strong growth and focused ...

Location

United States , Olney

Salary:

60000.00 - 75000.00 USD / Year

Kitchen Tune-Up

Expiration Date

Until further notice

Requirements

Experience in residential kitchen and/or bathroom remodeling
Working knowledge of cabinetry, trim, and finish carpentry
Ability to read and interpret plans and project scope
Proven ability to lead and manage field teams
Strong problem-solving and communication skills
Reliable and accountable work ethic

Job Responsibility

Lead field operations for residential kitchen and bathroom remodeling projects
Ensure projects are executed on time, within scope, and to company standards
Serve as the primary leader on-site, setting expectations for quality and productivity
Supervise and direct installers and subcontractors on-site
Review project scope and plans prior to execution
Maintain jobsite organization, cleanliness, and professionalism
Identify and resolve issues proactively to avoid delays
Ensure quality standards are consistently met
Communicate daily with the Project Manager regarding job progress
Document progress and issues through field reporting tools and software

What we offer

Opportunity for advancement
Training & development
Consistent, year-round work
Supportive team environment
Clear expectations and structured workflow
Work Van / Tools Provided
PTO for full-time employees and 10 paid holidays per year
Growth & Development Opportunities

Fulltime

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