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Brightspeed is looking for a Supervisor, Field Operations Support to join our team! This is a mid-level Supervisor position responsible for managing a team of technical call center employees responsible for field technician programming, facility assignment, and service order support. The Supervisor coaches/manages the specific work functions/processes performed by the employees.
Job Responsibility:
Handle the daily management and supervision of 15-20 call center employees
Handle escalations from internal departments
Build partner relationship with field support to promote a positive experience for our customers
Maintain production levels by setting goals for team members and actively coaching towards those goals
Provide coaching and counseling via group meetings and individual employee counseling
Seek to continually improve work methods and results individually and for the team
Create a positive work environment
Requirements:
Mid-level supervisor typically with 2-5 years of experience
Strong leadership, team building, customer service, analytical, problem solving, conflict resolution and interpersonal skills
Strong Communication Skills (Oral and Written)
Self-empowered and able to act quickly to make critical business decisions
Proficiency with MS Excel, PowerPoint, PowerBi
The ability and desire to quickly understand new technologies/systems and how to best use them for technician support