Supervisor, Facilities Services Center Job at Bright Horizons (Newton)

Environmental Services EVS Supervisor - Vanderbilt University Medical Center

The Environmental Services EVS Supervisor is responsible for developing and impl...

Location

United States , Nashville

Salary:

Not provided

Aramark UK

Expiration Date

Until further notice

Requirements

Requires at least 3 years experience and up to 2 years in a management role
Requires a bachelor's degree or equivalent experience

Job Responsibility

Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients and consumers
Reward and recognize employees
Identify and engage top talent and develop team members to their fullest potential within the organization
Plan and lead team management meetings
Ensure safety and sanitation standards in all operations
Establish and maintain effective client and customer rapport for a mutually beneficial business relationship
Identify client needs and communicate operational progress
Deliver and model WEST as the foundation for delivering excellent customer service
Assists with planning and information as the standard selling model (STAR) is applied with client interactions
Facilitate and support new business and retention activities

Fulltime

Facilities Call Center Specialist

We are looking for a Facilities Call Center Specialist to support critical servi...

Location

United States , Menlo Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Four to six years of directly related experience in a call center, dispatch, customer service, facilities, security, or similar operational environment
Strong verbal and written communication skills with the ability to obtain accurate information and relay instructions clearly
Ability to remain composed under pressure while handling urgent situations, complaints, and time-sensitive service requests
Proficiency with computer-based systems and standard business applications, including Microsoft Word and Excel
Demonstrated ability to organize tasks independently, manage competing priorities, and meet deadlines
Sound judgment and problem-solving skills, with the ability to follow procedures, apply policies, and coordinate with multiple departments

Job Responsibility

Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise
Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system
Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution
Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently
Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures
Prepare routine operational reports using standard office software such as Microsoft Word and Excel
Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff
Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Facilities Call Center Specialist

We are looking for a Facilities Call Center Specialist to support critical servi...

Location

United States , Menlo Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Four to six years of directly related experience in a call center, dispatch, customer service, facilities, security, or similar operational environment
Strong verbal and written communication skills with the ability to obtain accurate information and relay instructions clearly
Ability to remain composed under pressure while handling urgent situations, complaints, and time-sensitive service requests
Proficiency with computer-based systems and standard business applications, including Microsoft Word and Excel
Demonstrated ability to organize tasks independently, manage competing priorities, and meet deadlines
Sound judgment and problem-solving skills, with the ability to follow procedures, apply policies, and coordinate with multiple departments

Job Responsibility

Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise
Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system
Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution
Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently
Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures
Prepare routine operational reports using standard office software such as Microsoft Word and Excel
Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff
Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations

What we offer

medical, vision, dental, life and disability insurance
401(k) plan
free online training

Fulltime

Facilities Call Center Specialist

We are looking for a Facilities Call Center Specialist to support critical servi...

Location

United States , Menlo Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or an equivalent combination of education and training
At least 4 to 6 years of directly related experience in call center, dispatch, customer service, or facilities support operations
Strong verbal and written communication skills with the ability to remain calm and attentive during high-pressure situations
Ability to prioritize tasks independently, manage multiple requests at once, and respond effectively to changing conditions
Experience documenting incidents, service requests, and operational notes accurately within a computer-based system
Proficiency with Microsoft Word, Excel, and other common office or dispatch-related applications
Strong problem-solving skills and the ability to coordinate with multiple departments to resolve issues efficiently
Ability to interpret procedures, policies, and operational guidelines while maintaining attention to detail

Job Responsibility

Monitor incoming radio and call activity to identify urgent situations and coordinate the appropriate response teams when safety concerns arise
Gather essential details from callers, including location, issue type, and severity, to support timely and accurate dispatch decisions
Record service requests, incident details, and ongoing updates in the designated asset and work order management system
Decide whether facilities, security, or other internal groups should respond based on the nature of each request
Maintain complete shift logs and work order records to ensure accurate tracking of activity and follow-up actions
Prepare routine operational reports using standard office software such as Microsoft Word and Excel
Provide detailed shift handovers so incoming staff are informed of unresolved issues, active incidents, and priority tasks
Review daily workflows to confirm that both urgent and routine requests are handled professionally and within expected timeframes
Communicate closely with supervisors, dispatch personnel, facilities staff, and security teams to support coordinated operations

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Center Operations Supervisor

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Memphis

Salary:

43888.00 - 76500.00 USD / Year

CVS Health

Expiration Date

October 09, 2026

Requirements

An exceptional ability to solve problems and think critically
Strong collaboration skills and demonstrated success working within a team
A flexible and positive attitude
Ability to work in a fast-paced, often ambiguous environment
A proactive and adaptable working style
able to take ownership of tasks
2+ years professional experience in a customer service setting
1+ year experience leading a team preferred
Proficient PC skills
Associate's degree required, Bachelor's degree preferred

Job Responsibility

Support front desk coverage and contribute to service team work
Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences
Monitor provider schedules daily to ensure smooth flow of patient visits
Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
Complete daily operational rounds to confirm foundational activities have been completed
Monitor outstanding work queues, checklists and other performance indicators
Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
Help maintain the welcome space and community room to promote a positive patient experience and support growth
Own facilities management to keep the center safe, clean, and functional
Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs

Fulltime

Supervisor, Custodial Services

Facilities Management is an exceptionally talented team built from a diverse gro...

Location

United States

Salary:

Not provided

Brown University

Expiration Date

Until further notice

Requirements

Associates degree and 2-4 years’ custodial / janitorial / maintenance experience or equivalent
2 years’ experience supervising employees
preferable in a union environment
Valid driver’s license and must maintain as a condition of employment (must be active for at least 2 years prior to appointment date)
Knowledge of the principles, practices, procedures, equipment, tools and materials common to the custodial / janitorial profession
Knowledge of general industry safety practices and standards within the custodial profession
Knowledge of principles, practices and techniques of supervision of bargaining unit employees
Excellent customer oriented service skills
Excellent verbal and written communication skills
Careful but assertive approach to dealing with personnel matters, and dealing with conflict

Job Responsibility

Supervising custodial staff so that buildings and assets of the University are clean and well maintained
Ensuring high quality fulfillment of cleaning tasks by assigning appropriate number of staff needed, ensuring availability of proper equipment, training staff in appropriate methods, evaluating staff performance, soliciting customer feedback for use in appraising staff and coordinating other tasks, as needed, to complement the overall custodial program
Performing, in a professional and timely manner, a variety of administrative functions in support of the overall goals of the Custodial Division, including but not limited to: submission of payroll data, maintenance of key control system, maintenance of attendance records, management of work orders, administering the safety program for assigned staff, administration of collective bargaining agreement between the University and USAW FM RI
Required to perform visual inspections of all locations under their responsibility

Fulltime

Supervisor-System Operations Center (CT)

The Supervisor's role is multifaceted with responsibilities including work proce...

Location

United States , East Berlin

Salary:

130990.00 - 145540.00 USD / Year

EVERSOURCE

Expiration Date

Until further notice

Requirements

Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes
Planning and organizational skills, project and schedule management skills including computerized trouble, work and materials management and scheduling tools
Ability to use PC desktop applications (e.g. Microsoft Word and Excel)
Working knowledge of labor contracts
Bachelor's Degree in engineering, business administration, related discipline or equivalent experience
Five (5) to ten (10) years of related experience is required. Experience in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers and change management to improve service/performance.
Previous experience is a supervisory role preferred
Must be available to work emergency restoration assignment as required
Must be available to travel between MA/CT/NH as necessary
Subject to rotating shift work including weekends and nights

Job Responsibility

Manages performance by reviewing and evaluating work of employees
Identifies, builds consensus and communicates performance measures and expected performance levels
Assesses and improves team and employee performance through coaching and on-the-job training
Advises dispatch personnel of new equipment, technology and functionality
Fosters an environment of teamwork, creativity and problem solving
Shares information and encourages participation in the decision-making process
Removes obstacles through communication with other areas
Ensures compliance with regulatory and company work rules and procedures
Understands and complies with the labor contract and works to resolve initial grievances
Initiates appropriate disciplinary action when required

What we offer

Eversource offers a competitive total rewards program
This position is eligible for a potential incentive

Fulltime

Facilities, Security & Safety Supervisor

The Facilities, Security & Safety Supervisor is responsible for overseeing facil...

Location

United States , Auburn

Salary:

73600.00 - 95600.00 USD / Year

KARL STORZ

Expiration Date

Until further notice

Requirements

3+ years of facilities or building maintenance experience
Associate’s degree or equivalent experience
Knowledge of HVAC, electrical, plumbing, and preventive maintenance
Hands-on maintenance experience
Proficiency with Microsoft Office
SAP preferred
Strong leadership, organization, and communication skills
Frequent standing/walking
lifting up to 35 lbs. (100 lbs. with assistance)
Comfortable working at heights and in varying environments

Job Responsibility

Oversee building maintenance, repairs, and preventive maintenance
Coordinate contractors, vendors, housekeeping, and security services
Lead safety, emergency response, and business continuity programs
Manage facility budgets, capital projects, and cost center expenses
Ensure OSHA compliance and hazardous waste management
Supervise facility staff and support team development
Support customer visits, guests, and company events

What we offer

Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
Tuition pre-imbursement up to $5,250 per year
Fitness reimbursement of up to $200 annually

Fulltime

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Supervisor, Facilities Services Center

Job Description

Job Responsibility

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What we offer

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