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Supervisor, Facilities Services Center

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Bright Horizons

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Location:
United States Of America , Newton

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

70000.00 - 75000.00 USD / Year
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Job Description:

Step into a role as the Supervisor, Facilities Services Center, where you will hire, train, mentor and coach Facility Coordinators. The Supervisor, Facilities Services Center will assist Facility Coordinators in dispatching center repair and maintenance requests as needed, support BH Centers with all facilities related issues. Supervises up to 6 direct reports and plans for their development. Actively partners and plans with Sr. Director to help drive performance of the team. Tracks individual and team performance KPIs. This is a Remote position available in the United States.

Job Responsibility:

  • Hire and train Facility Coordinators in the receipt and dispatch of work orders received from centers through the company system/Facilities help-desk
  • Supervision of up to 6 direct reports, plans for their development through mentoring and coaching
  • Answer all communication in a timely manner, follow up with centers to ensure quality of service provided by both Coordinators and Vendors
  • Partner with Facility Managers on Coordinator performance and address facility related issues as necessary
  • Generate effective reporting related to work order volume and performance
  • Mentors, guides and acts as an added resource to the team as well as assisting with career development
  • Serves as a point of escalation for issues and questions
  • Proficient User of Corrigo: Trains and runs reports for KPI metrics of vendors and coordinators

Requirements:

  • Vocational or technical education is preferred
  • 7 years of experience is required
  • A minimum of 10 additional years of experience that would be considered in lieu of the applicable degree
  • Customer service and/or comprehensive call center knowledge and outstanding customer service skills: follow through for lead time services
  • Excellent written and verbal communication skills
  • Exceptional organizational, time management prioritization and decision making skills
  • Ability to work closely with other team members and departments
  • Experience building and supervising a remote team
  • Proficiency with Corrigo Platform and basic Microsoft applications
  • High school diploma or equivalent required, advanced education and or certifications preferred
  • Minimum 7-9 year customer service experience required
What we offer:
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Life insurance
  • Long-term and short-term disability insurance

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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