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Disney Logo Disney · IT - Administration

Supervisor, DTC Content Fulfilment

United Kingdom, London · Job Posted May 27, 2026
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Job Responsibility

  • Oversee the creation and delivery of artwork and metadata to the Disney+ platform
  • Help maintain, design, and establish workflows for the delivery of artwork and metadata for Disney+ Originals, acquisitions, library content, and week‑to‑week titles
  • Be responsible for ingesting assets into Disney+, including live artwork and metadata refreshes via AMP
  • Partner with vendors and teams across EMEA, CEE, and MENA to oversee localisation and delivery of assets into Disney systems
  • Conduct artwork QC reviews and manage feedback for artwork assets, ensuring high quality deliverables
  • Supervise the verification and fulfilment of artwork and metadata orders within Disney ordering systems
  • Resolve artwork and metadata delivery challenges, including asset correction and remediation
  • Be responsible for liaising with the US IP legal team, legally clearing local main titles for use in local territories
  • Provides first point of contact for AMP Coordinators to provide support and advice as needed
  • Provides coverage and support for other AMP Supervisors and the AMP Manager as needed
  • Attend and contribute to team
  • departmental, vendor and Content Operations meetings
  • Coordinate representation of team within broader Company meetings as required
  • Work effectively with departmental colleagues and cross-functionally with other members of studio operations
  • Work with TWDC Accounts Payable to resolve Vendor billing issues
  • Develop and maintain strong working relationships with internal and external parties
  • Maintain a strong awareness of technical developments in the digital media space
  • Adhere to defined Content Operations business processes, taking opportunities to improve
  • Drive to continually develop knowledge of the product slate, media types and the territories, including customers & market dynamics
  • Provide training for colleagues as required
  • Ensure other Departments are familiar with our role, and how to access relevant information
  • Participate in systems testing and contribute suggestions for workflow and systems improvement
  • Provide holiday and sickness cover for colleagues under the 'Buddy' scheme

Requirements

  • Working knowledge of supply chain process
  • Experience of delivering/packaging content to non-linear distribution
  • Working knowledge of Adobe Suite, Microsoft Excel, Google Docs, Slack, Smartsheet, Airtable
  • Basic knowledge of .xml
  • Project coordination skills
  • Excellent organizational and multi-tasking skills
  • Critical thinking and problem-solving skills
  • Excellent time management
  • Ability to work effectively in a team setting
  • Ability to work well under tight deadlines
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