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Supervisor, Dispatch Security Alarm Monitor - 1st Shift

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7-Eleven, Inc

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Location:
United States , Enon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

55000.00 - 65000.00 USD / Year
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Job Description:

Manages personnel in the Security Alarm Center which includes both Alarm Monitoring and Asset Protection Hotline for both 7-Eleven and Legacy Speedway; establishes work procedures and standards to improve efficiency of assigned operations, ensures proper store safety, and ensures compliance with Company policies and procedures.

Job Responsibility:

  • Supervises, hires, trains, evaluates and motivates the Alarm Monitoring and the Asset Protection Hotline team
  • directs the daily work of the department
  • Trains employees on department policies and procedures
  • Evaluates employees based on various performance metrics
  • Conducts training as needed
  • Creates materials necessary to update procedures and training
  • generates reports related to testing, alarm activities
  • Oversees fire monitoring where required for Speedway locations
  • maintains vendor relationships
  • works with AHJs to remedy violations and requirements
  • Manages relationships with third party burglary/intrusion monitoring vendors
  • Manages and oversees projects of department operations related initiatives
  • Works together with store, field and department personnel to ensure proper policies and procedures are followed
  • Communicates all procedural changes to employees
  • Responds quickly to report any problems to and from the Divisions, police, fire and environmental departments when necessary
  • Monitors hardware and software performance, problems and maintenance
  • Makes recommendations for changes to hardware and software as necessary
  • Ensures staff coverage 24 hours per day, seven days per week
  • Develops department budget, establishes direction and sets priorities for spending based upon Company guidelines and strategy
  • Manages spending accordingly
  • Assists Asset Protection and HR in confidential personnel investigations
  • Manages emergency responses, including, but not limited to, medical, fire, severe weather, and security, that are made to the internal emergency response number
  • Conducts performance appraisals and recommends salary consideration for personnel
  • Provides expertise at field meetings by attending and presenting information as needed
  • Orders equipment and manages vendor relationships (Bosch, CBE, etc.)
  • Completes other duties, including special projects, as assigned by Management

Requirements:

  • Bachelors/4 Yr Degree
  • 5+ years of relevant work experience
  • 5+ years of management experience
  • Demonstrated expertise with Word, Excel, and other MS Office suite applications
  • Excellent communication skills and the ability to research and resolve issues
  • Good understanding of intra-department functions and operations
  • Ability to maintain confidentiality with findings, employee data and Company information
  • Ability to perform repeated bending, standing and reaching
  • Ability to occasionally lift up to 40 pounds

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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